Job Summary

Krishna Jewellers Pearls & Gems Pvt. Ltd. is looking for an experienced and business-oriented Store Manager to take complete ownership of the day-to-day operations and overall business performance of our jewellery showroom at Kokapet.

The ideal candidate will be responsible for managing the store end to end, including Profit & Loss (P&L;), sales performance, operational efficiency, inventory management, financial controls, staff productivity, customer experience, and compliance . The candidate must be capable of analyzing business performance, controlling costs, improving profitability, and ensuring smooth showroom operations while maintaining high standards of service and security.

Key Responsibilities

1. End-to-End Store Operations

- Take complete ownership of the showroom's daily operations and overall functioning.
- Ensure smooth coordination across sales, billing, inventory, customer service, and support functions.
- Establish and monitor operational processes, SOPs, and company policies.
- Ensure proper opening and closing procedures, staff deployment, housekeeping, and showroom readiness.
- Identify operational gaps and implement improvements to enhance efficiency and productivity.

1. Profit & Loss (P&L;) and Financial Management

- Take ownership of the store's overall P&L;, revenue, profitability, and operating expenses.
- Monitor sales, gross margins, discounts, operating costs, and other key financial performance indicators.
- Prepare and review daily, weekly, and monthly business performance reports.
- Develop action plans to achieve revenue, profitability, and cost-control targets.
- Monitor controllable expenses and ensure optimal utilization of store resources.
- Ensure accurate cash management, billing, payment reconciliation, and financial documentation.
- Analyze business variances and present performance updates and improvement plans to management.

1. Sales Performance and Business Growth

- Drive overall store revenue and profitability through effective business planning and execution.
- Set sales targets and monitor individual and team performance against business goals.
- Identify opportunities to improve conversion rates, average transaction value, repeat business, and customer footfall.
- Implement upselling and cross-selling strategies to improve sales and margins.
- Analyze product category performance and customer buying patterns to support business decisions.
- Develop local business opportunities and execute promotional activities in coordination with management and marketing teams.

1.



Inventory and Stock Management

- Oversee end-to-end inventory management, including stock availability, movement, transfers, and reconciliation.
- Ensure accurate stock records and conduct regular physical stock audits.
- Monitor stock discrepancies, ageing inventory, slow-moving items, and stock loss.
- Coordinate with merchandising, purchase, and inventory teams to maintain appropriate stock levels.
- Ensure strict controls over jewellery handling, custody, security, and documentation.
- Investigate stock variances and implement corrective measures to minimize losses.

1. Team Management and Productivity

- Lead and manage the complete showroom team, including sales staff, billing personnel, and support staff.
- Plan manpower requirements, duty rosters, attendance, and task allocation.
- Set performance expectations and monitor individual productivity.
- Train and coach employees on operational procedures, product knowledge, customer handling, and compliance.
- Conduct performance reviews and implement improvement plans where required.
- Maintain discipline, accountability, teamwork, and a performance-driven work culture.

1. Compliance, Controls, and Risk Management

- Ensure adherence to company policies, internal controls, and applicable statutory requirements.
- Maintain accurate operational, financial, inventory, and employee records.
- Ensure compliance with billing, cash handling, stock movement, and authorization procedures.
- Coordinate internal audits and implement corrective actions for audit observations.
- Enforce showroom security, loss-prevention measures, and risk-control procedures.
- Ensure proper documentation and timely closure of operational issues.

1. Customer Experience and Relationship Management

- Ensure a consistent, high-quality customer experience throughout the showroom.
- Handle customer escalations, complaints, and service recovery.
- Build relationships with high-value and repeat customers.
- Monitor customer feedback and implement measures to improve satisfaction and retention.
- Ensure the showroom maintains premium presentation, cleanliness, and visual merchandising standards.

1. Reporting and Coordination with Management





- Submit regular reports on sales, P&L;, expenses, inventory, manpower, and operational performance.
- Review key performance indicators and take timely corrective action.
- Coordinate with finance, HR, inventory, marketing, and other departments to resolve store-related issues.
- Provide business insights, market intelligence, competitor updates, and recommendations to management.
- Take accountability for achieving the showroom's overall business and operational objectives.

Qualifications & Skills
- Strong understanding of retail store operations, financial management, and business performance.
- Proven experience in P&L; management, budgeting, cost control, and profitability improvement.
- Knowledge of inventory control, stock audits, cash management, and internal controls.
- Strong leadership, decision-making, analytical, and problem-solving skills.
- Ability to interpret sales reports, financial statements, and operational MIS.
- Proficiency in POS systems, MS Excel, and inventory or retail management software.
- Strong communication, coordination, and team management skills.
- High integrity, accountability, and attention to detail.

Education & Experience
- Bachelor's degree in Business Administration, Retail Management, Finance, or a related field preferred.
- Minimum 10 years of overall retail experience, including at least 5 years in a Store Manager or equivalent leadership role.
- Experience managing the complete operations and P&L; of a retail store is strongly preferred.
- Experience in jewellery, luxury retail, fashion, lifestyle, or other high-value retail businesses will be an advantage.
- Candidates with demonstrated experience in inventory control, financial management, operational audits, and profitability improvement will be preferred.

Working Conditions
- 6 days per week.
- 10 working hours per day.
- Availability to work on weekends, public holidays, and during festive seasons.
- Active involvement in showroom operations and business reviews.

Compensation & Benefits
- Market-competitive salary.
- Performance-based incentives.
- Health insurance and Provident Fund (PF).
- Paid leave.
- Daily snacks.
- Yearly bonus.
- Professional development and career growth opportunities.
- Supportive and qualified work environment.

Key Expectation: The Store Manager will act as the overall business owner of the showroom, ensuring complete accountability for store operations, P&L;, profitability, inventory, team performance, compliance, and customer experience.

📌 Store Head (Hyderabad)
🏢 Krishna Jewellers Pearls & Gems Private
📍 Hyderabad