Roles and Responsibilities :

- Automation Lead – SRE Governance

We are looking for an Automation Lead to drive an AI-first, lean SRE support model through intelligent automation, AIOps, knowledge management, and self-service capabilities.

Key Responsibilities

- Lead the identification, prioritization, and implementation of SRE/IT support automation opportunities.
- Implement AI-assisted capabilities such as ticket classification, incident summarization, routing recommendations, ticket quality checks, and knowledge article recommendations.
- Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.
- Enable intelligent SOP/runbook recommendations, ChatOps/Teams-based support, and self-service solutions.
- Leverage AI to continuously improve the knowledge base, including content gaps, outdated articles,

and recommendations.
- Automate SRE governance reporting, dashboards, and operational metrics.
- Establish automation standards, governance, human-in-the-loop controls, and measurable benefits such as reduced MTTR, ticket deflection,



reduced alert noise, and lower operational toil.

Desired Experience

- 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.
- Solid hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM,

observability, and ChatOps.
- Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP,

observability platforms, and automation/orchestration tools is desirable.
- Robust understanding of SRE, incident/problem management, ITIL, automation governance, and operational analytics.
- Proven ability to take automation initiatives from ideation and PoC through implementation and measurable business/operational outcomes.
- Strong stakeholder management and communication skills, with the ability to work across SRE,

engineering, service management, and business teams.

Location: Bengaluru (only)

Experience: 8+ years

Role: Automation Lead – SRE Governanc

📌 SRE Automation Lead (Bengaluru)
🏢 Andor Tech
📍 Bengaluru