Sr. Telecom Engineer (L2) | No. of Opening: 1

Designation: Sr. Telecom Engineer (L2)

Qualification: Bachelor degree or equivalent experience

Experience: 4 to 8+ Years

Job Location: Gurugram

Job Type: Full Time | Day Shift | Permanent Job

Working Days: 5 Days in weekly

Salary: Rs.8,00,000 to 12,00,000/- LPA (+ Incentives)

Mandatory

- C isco CUCM, Cisco Contact Center Enterprise (UCCE) or Packaged Contact Center Enterprise (PCCE), Verint recording

Job Roles and Responsibilities

- Should have good experience on CUCM, CUIC, CVP, UCCE/PCCE Contact center and Telephony solutions.
- Exp on Acqueon Outbound Solution
- In-depth knowledge on troubleshooting Cisco Telephony and UCCE/PCCE Contact Center Solutions.
- In-depth knowledge on Gateway configurations, Networking, Linux & Windows OS.
- Recording solution knowledge, preferably Calabrio AQM
- Troubleshooting experience on Finesse, PG s.




- Experience with ICM / UCCE scripting utilizing Script Editor.
- Understand UCCE Database Schema and ability to use queries against the databases.
- Good knowledge on Verint Recording solution
- Hands on experience on Incident & Change management process.
- Good understanding on ITIL process.
- Work with OEM for escalated cases.
- Valuable Team player and provide periodical knowledge transfer to teams.
- Should have good verbal and written communication skills.

"> Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Telecom Engineer (Gurugram)
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