- . Must be able to provide product trainings and resolve bugs issues on Freshdesk ticketing and JIRA platform
- Essential Requirements
- . Must be technically strong with good analytical skills
- Collaborate with global customers and take responsibility to ensure on-time delivery. This broadly covers various aspects in the cycle including installation, trainings, and client support.
- Must be able to provide product trainings and resolve bugs issues on Freshdesk ticketing and JIRA platform.
- Design the BI report template using BIRT eclipse, and tableau dashboard.
- Connect with cross functional teams internally to drive effective customer engagements and support resolutions.
Technical skills and competencies
- Hands-on experience in Tableau Desktop and Tableau Server. ( great advantage )
- Good understanding of Windows and Linux workplace with basic commands knowledge.
- Comfortable with eclipse BIRT report designing tool.
- Ability to understand BI data analytics reporting and trends.
- Basic Knowledge of Javascript.
- Knowledge in writing SQL queries is a plus.
Essential Requirements
- Around 5 years of collaboration and experience required in a client facing technical environment.
- Must be technically strong with good analytical skills.
- Must be flexible working in global time zones on a need basis.
- Strong written and verbal communication / interpersonal skills.