Job highlights

- Education: Candidate should be graduate in Any Stream

- Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training

- Looking for candidate from International BPOs only

- Should have given training in International Voice or Chat domain for US or UK processes

Education: Candidate should be graduate in Any Stream.

Desired Skills:

- Candidate has to be excellent in communication.

- Candidate should be working as min 2 years Manager Training and handling team of trainers and Assistant manager- Training.

- Looking for candidate from International BPOs only. Should have given training in International Voice or Chat domain for US or UK processes.

- Should be Ok working for 24*7 Working Setting.

Roles and Responsibility:

- Develop,



implement, and monitor training programs within the organization.

- Supervise technical training for staff.

- Running Leadership, Soft Skills and Customer Service Training sessions

- Creating roadmaps

- Creating Induction Program for each LOB

- Working closely with the Leadership team to create Process Flowcharts

- Helping in designing of the training curriculum and rolling out training calendar for each month/quarter

- Create testing and evaluation processes

- Conduct performance evaluations

- Provide performance feedback

- Managing Trainers Performance

📌 Sr. Manager Training (Jaipur)
🏢 FutureHeights Training and Consultant
📍 Jaipur