Job highlights

- Qualifications: . Bachelors degree in Business,Marketing,or a related field (Masters degree preferred) . Solid understanding of the industry,market trends,and competition .
- Your extensive experience in customer success,combined with your ability to understand client needs,will drive customer retention and growth
- You will be responsible for managing a portfolio of key accounts, building strong relationships, and helping clients achieve their goals with our products or services
- Your extensive experience in customer success, combined with your ability to understand client needs, will drive customer retention and growth

Key Responsibilities
- Client Management: Serve as the primary point of contact for a portfolio of key clients, understanding their unique needs and objectives
- Account Growth: Identify upsell and cross-sell opportunities to drive revenue growth and increase the value delivered to clients
- Relationship Building: Develop and maintain strong, long-lasting relationships with client stakeholders, including executives, managers, and end-users
- Onboarding and Training: Assist clients in the onboarding process, ensuring they receive comprehensive training and support to maximize the value of our products or services
- Product Expertise: Develop a deep understanding of our products or services and their applications to provide expert guidance and recommendations to clients
- Client Success Plans:



Collaborate with clients to create and execute success plans that outline goals, milestones, and strategies for achieving desired outcomes
- Issue Resolution: Address client concerns and issues promptly, working with cross-functional teams to resolve any challenges
- Feedback Collection: Gather feedback from clients to provide insights for product improvements and enhancements
- Renewal Management: Ensure the successful renewal of client contracts by proactively identifying and mitigating potential churn risks
- Reporting and Analytics: Utilize data and analytics to track client health, usage, and engagement, providing actionable insights for client success
- Team Collaboration: Collaborate with sales, product development, and support teams to ensure a coordinated approach to client satisfaction and growth

Qualifications:
- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
- Strong understanding of the industry, market trends, and competition
- Excellent communication and relationship-building skills
- Ability to understand client needs and provide tailored solutions
- Strong analytical and problem-solving abilities
- Knowledge of customer success software and CRM tools (eg, Salesforce, Gainsight) is a plus
- Project management skills and experience with customer success methodologies
- Customer-centric mindset and a passion for delivering exceptional service

📌 Sr . Customer Success (Chandigarh)
🏢 ProofHub
📍 Chandigarh