Job highlights

- Solid knowledge and experience with Salesforce Service Cloud,CRM Analytics & Service Business Processes (Email to Case,Web to Case,Digital Engagement (Chat,Messaging),Phone to Case,CTI Vendors,Omnichannel,Knowledge,Case Routing,Queues,Public Groups,and User Group Assignments)
- Salesforce Certification: Admin,Platform Developer 1 .
- Experience with Salesforce Governor limits

Seeking senior developers with very strong Salesforce Service Cloud and APEX coding skills to maintain and support the UPS CRM application handling customer claims- Prefer developers with experience in very large enterprise organizations who have worked on applications having a large user base- Must be willing to rotate with 4 other developers for on call duties every 5th week-

Primary Skills

Salesforce Service Cloud application is used by UPS Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels

Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)

Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On

Analytical skills and strong experience debuging and resolve issues/defects

Experience with Salesforce Governor limits





Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas

Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts

Experience with data updates / data migration using Data Loader and other Salesforce tools

Partisipate in discussions and negotiations with business representatives about requested functionality

Participate in the code reviews and ensure the code achieves appropriate test coverage

Ability to author technical solution approach and design documentation

Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum

Salesforce Certification: Admin, Platform Developer 1

Secondary Skills

Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies- Participate in daily scrum meetings, analyze, and assign user stories to agile development team

Some Project Management Skills

Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)

English written and verbal communication skills

Self-Motivated learner

📌 Sr- Applications Developer (Chennai)
🏢 UPS Supply Chain Solutions (UPS
📍 Chennai