Job highlights

- Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered . Good problem-solving skills . Adaptable,high-energy levels and desire to help others . Good team player . Good analytical and problem-solving skills with a view to support changes to processes
- Experience in delivery of customer service . .
- Responsible for the day-to-day coverage of customer account maintenance processes including but not limited to, document upload, correspondence, call and case monitoring
- Ensures all accounts in assigned lists are managed accurately and within agreed service levels.
- Documents all service efforts for each assigned account in accordance with established procedures and compliance policies
- Meets established goals for all metrics, including case quality and productivity by focusing on maximizing service to customers
- Recognizes that quality is measured through case auditing
- Communicates professionally and regularly with leadership and peers on status of accounts and escalations in accordance with established standards




- Completes ongoing Compliance and remedial training as scheduled

- Understands Operational Risks
- Pro-actively identifies any new issues or risks
- Participates in projects to drive operational excellence
- Works collaboratively within the team and in accordance with the One GS culture.

Skills
- Must be self-directed, detail oriented, have a positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers
- Good interpersonal and negotiation skills
- Excellent written and oral communication skills and ability to adapt style and approach to the audience and message to be delivered
- Valuable problem-solving skills
- Adaptable, high-energy levels and desire to help others
- Good team player
- Good analytical and problem-solving skills with a view to support changes to processes

Basic Qualifications
- Graduate
- 1 - 3.5 years of relevant experience in administrative roles preferably in retail banking
- Experience in delivery of customer service

📌 Specialist (Bengaluru)
🏢 Goldman Sachs
📍 Bengaluru