Company: VideoSDK

Website: Visit Website

Business Type: Startup

Company Type: Product

Business Model: B2B

Funding Stage: Pre-seed

Industry: Software Development

Salary Range: ₹ 3-7 Lacs PA

Responsibilities :

- Understand customer requirements, use cases, pain points, and success goals.
- Manage customer onboarding and ensure fast product adoption.
- Coordinate with marketing and sales teams on lead qualification, follow-ups, and customer insights.
- Act as the main point of contact for customers during implementation, support, and escalations.
- Track support SLAs and work with internal teams to ensure timely issue resolution.
- Handle customer escalations with clear communication and ownership.
- Conduct regular customer check-ins and QBRs for key accounts.
- Identify churn risks early and drive customer retention plans.




- Find upsell and cross-sell opportunities based on customer needs and product usage.
- Share customer feedback with product, engineering, marketing, and leadership teams

Requirements

- 2–5 years of experience in customer success, solution consulting, account management, support, or implementation.
- Strong communication, ownership, and problem-solving skills.
- Ability to manage customers, internal teams, and multiple priorities at the same time.
- Comfortable working in a rapid-paced startup environment with changing priorities.
- Basic understanding of SaaS, APIs, technical products, or B2B software is preferred.
- Commercial mindset with the ability to support retention and expansion.

📌 Solution Engineer (Surat)
🏢 videosdk.live
📍 Surat