Job Title: Software Support Coordinator

Duration: 3 Months (with potential for full-time based on performance)

Stipend: ₹5,000 per month

About the Role

We are looking for a motivated and tech-savvy individual to join our team as a Software Support Coordinator. In this role, you will act as the first point of contact for our clients, helping them resolve their technical queries and ensuring a smooth user experience with our software products.

Key Responsibilities

- Communicate directly with clients via email, chat, or phone to understand their software-related issues or inquiries.
- Troubleshoot basic technical problems and provide timely, effective resolutions.
- Collaborate with the development and QA teams to escalate and track complex issues.
- Document common issues and solutions to build a knowledge base for internal and client use.
- Follow up with clients to ensure issues are fully resolved and gather feedback.
- Maintain a high level of professionalism and empathy in client interactions.

Requirements

- Strong communication skills in English (written and verbal).
- Basic understanding of software systems, applications, and troubleshooting.
- Ability to understand and explain technical concepts in a simple, clear manner.




- Strong problem-solving skills and a customer-first attitude.
- Proficiency in using common tools like email, Google Workspace, or Microsoft Office.

Preferred Qualifications (Not Mandatory):
- Background in Computer Science, IT, or related field.
- Prior experience in customer support or helpdesk roles.
- Familiarity with ticketing systems or CRM software.

Added Advantage:

- Fundamental understanding of HTML, CSS, and React JS.
- Basic to intermediate knowledge of Microsoft Excel Suite (formulas, formatting, data organization).
- Knowledge of JSON structure and its usage in web development.
- Strong willingness to learn and adapt to new technologies.
- Good analytical thinking and problem-solving skills.
- Effective communication and teamwork abilities.

Stipend & Growth Opportunity:
- A monthly stipend of ₹5,000 will be provided during the 3-month probation period.
- Based on your performance, there is potential for a full-time offer with a revised compensation package after the internship period.

Job Types: Full-time, Permanent, Fresher

Advantages

- Paid sick time

Work Location: In person

📌 Software Coordinator (Tiruchirappalli)
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📍 Tiruchirappalli