Sky Service Social Media- Team Leader _Sky Channel-Customer Service_Thane - Lead and manage a social media customer service team to ensure excellent service delivery.
- Oversee daily operations related to social media interactions and customer queries.
- Coordinate with team members to maintain high standards of customer engagement and satisfaction.
- Monitor social media channels for customer feedback and respond appropriately.
- Drive team performance through coaching and support to meet service goals.
- Handle escalations and complex customer issues on social media platforms.
- Collaborate with other departments to improve customer service processes.
- Ensure timely and accurate reporting of team activities and customer insights.
- Maintain a positive work workplace and motivate team members.
- Adapt to evolving social media trends and customer service best practices.
📌 Social Media Team Leader - Customer Service (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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