Job highlights

- Preferred Qualifications SIAM foundation / Professional Certification
- ITIL v4 Managing Professional or Strategic Leader certification
- Required Skills &.
- Experience Experience: - 10+ years experience in IT service Management with at-lease 3-5 years in SIAM or multi-vendor management role

- Role

SN Required Information Details

1 Role SIAM Lead

2 Role Overview SIAM Lead will be responsible for designing, implementing, and governing the SIAM framework across multi-vendor IT service environments. This role ensures seamless service delivery, effective supplier collaboration, and adherence to agreed service levels for the client organization.

3 No of Requirements 1

4 Desired Experience Range 10-15 yr

5 Location of Requirement TCS- Recent Delhi (Gurgaon)

6 Project details for which the hiring will take place (name of the client, domain, Geography, Technological environment etc.) UOB

8 Position (Mention if it s a Team-member or Team lead or individual contributor) Team-member

9 Work timing (Mention if Saturday working is mandatory for the client) UK Business Hours

10 Implementation or production support Implementation

Desired Competencies (Technical/Behavioral Competency)

Key Responsibilities SIAM Framework Implementation: Define and establish the SIAM operating model, processes and governance structure for the project.

Service Integration: Coordinate and integrate services from multiple suppliers to deliver end-to-end business outcomes.

Governance and Performance Management: Set up performance dashboards, manage SLAs/OLAs and ensure service compliance across vendors.

Stakeholder Management: Act as a primary liaison between the client, internal teams, and multiple service providers, fostering collaboration and resolving conflicts.

Process

Design & Improvements:



Develop and continuously refine processes such as Incident, Problem, Change, Release, and Knowledge Management to fit SIAM model. Risk & Issue Management: Identify and manage risks, issues, and dependencies across suppliers and services. Reporting & Communication: Provide regular executive level updates, service performance reports and improvement plans.

Required Skills &

Experience Experience

- 10+ years experience in IT service Management with at-lease 3-5 years in SIAM or multi-vendor management role.

Framework Knowledge: Strong understanding of ITIL v4 and SIAM principles, practices, and tooling (e.g., ServiceNow, BMC, Jira).

Vendor Management: Proven ability to manage and negotiate with multiple third-party suppliers.

Leadership: Excellent team leadership, stakeholder management, and conflict resolution skills. Analytical & Problem Solving: Ability to analyze complex service landscapes and drive process optimization.

Communication: Exceptional verbal and written communication skills; able to present to senior management and executive stakeholders.

Preferred Qualifications SIAM foundation/Professional Certification. ITIL v4 Managing Professional or Strategic Leader certification. Experience in large-scale IT transformation or digital service projects (e.g., higher education, public sector, or enterprise.) Familiarity with cloud-based service delivery and DevOps practices.

Key Competencies Strategic thinking and Service-Orientation Strong governance and compliance mindset Collaborative leadership and influencing skills. Continuous improvement and innovative focus.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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