Role & responsibilities

- Manage daily store operations to ensure smooth functioning and adherence to company SOPs.

- Lead, guide, and motivate the store team to deliver excellent customer service and maintain service standards.

- Ensure product quality, food safety, hygiene, and store cleanliness as per company guidelines.

- Monitor sales performance, customer experience, and operational KPIs during the shift.

- Manage staff deployment, shift planning, attendance, and task allocation to ensure adequate manpower.

- Ensure adherence to cash handling procedures, billing accuracy, inventory management, and stock control.

- Support team training, onboarding, and development of Baristas and other team members.

- Handle customer queries and complaints professionally and ensure timely resolution.

- Coordinate with the Store Manager to achieve business targets and maintain operational efficiency.

- Ensure compliance with company policies, safety standards, and operational procedures.





Preferred candidate profile

- Graduate in any discipline; candidates with a Hospitality or Hotel Management background will be preferred.

- 13 years of experience in retail, QSR, caf, restaurant, or hospitality operations.

- Prior experience in team handling and shift management will be an added advantage.

- Strong communication, leadership, problem-solving, and interpersonal skills.

- Customer-focused mindset with the ability to manage customer concerns effectively.

- Good understanding of sales, inventory control, cash handling, and store operations.

- Ability to work in rotational shifts, including weekends and holidays.

- Comfortable working in a quick-paced setting and managing multiple responsibilities.

- Strong ownership, accountability, and a willingness to learn and grow within the organization.

📌 Shift Manager (Pune)
🏢 Heisetasse Beverages
📍 Pune