To assign and track tickets and change requests for service delivery
Key Responsibilities
- To manage SLAâs
- To ensure process improvement and compliance in the assigned module| and participate in technical discussions/review.
- To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
- To develop and guide the team members in enhancing their technical capabilities and increasing productivity.
📌 Shift Lead (Vijayawada)
🏢 HCLTech
📍 Vijayawada
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