Job Title: SFDC - Enterprise Architecture

Exp- 10+Years

Budget-50-55 LPA(inclu 10%Vp)

Location- Pune, Bangalore, Chennai, Hyderabad & Kolkata

Overview :

Support Lead to manage client support operations across integrated platforms including Salesforce , Data Cloud , Marketing Cloud , Loyalty Cloud and MuleSoft APIs . This role involves handling incidents via ServiceNow , executing data load activities, performing root cause analysis, and delivering regular reporting updates to clients.

Key Responsibilities :

- Act as the primary point of contact for client support and issue resolution.
- Manage and triage incoming tickets through ServiceNow , ensuring timely and accurate responses.
- Oversee and perform Data load activities into Salesforce and related systems.
- Conduct root cause analysis for recurring or high-impact issues and drive permanent fixes.
- Ensure smooth operation and integration across platforms including Salesforce, Data Cloud, Marketing Cloud, and MuleSoft APIs.
- Provide support for Salesforce Loyalty Cloud , including troubleshooting program configurations, member data, and engagement workflows.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Maintain detailed documentation of incidents, resolutions, and system configurations.




- Identify opportunities for automation and process improvements within support workflows.
- Monitor system health and proactively address potential issues.
- Provide regular updates and reports to stakeholders on ticket status, system performance, and support metrics.

Skills :

- Robust understanding of Salesforce CRM, Data Cloud, and Marketing Cloud functionalities.
- Experience with MuleSoft APIs and integration workflows.
- Proficiency in ServiceNow for incident and change management.
- Hands-on experience with data load processes (e.g., using Data Loader).
- Ability to analyze logs, trace errors, and perform root cause analysis.
- Strong knowledge on REST APIs, Bulk API JSON, and SQL.
- Experience in preparing client-facing reports using tools like Excel or Salesforce Reports.
- Excellent communication, documentation, and client-handling skills.

Experience :

- 7+ years of overall experience in technical support or system operations.
- Minimum 5 years of hands-on experience with Salesforce Core
- Proven track record of handling data load activities , performing root cause analysis , and supporting enterprise-level integrations.
- Experience in managing support tickets via ServiceNow or similar ITSM platforms.

Knowledge of Data Cloud, Marketing cloud , Loyalty cloud with MuleSoft integrations and APIs experience.

📌 SFDC - Enterprise Architecture (Warangal)
🏢 Han Digital Solution
📍 Warangal