Position Summary

Services Specialist - Onboarding - Deloitte Support Services India Private Limited

Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The primary function of the USI HR Services Admin Onboarding Services Specialist role is to enable a smooth end to end Onboarding experience, making sure that the new joiners are supported and onboarded within set deadlines.

Work you’ll do

As a part of this team, you will be involved with the following: · Possess a good understanding of end-to-end onboarding and sourcing services, including experienced hires, students, managed contractors, and TUPEs, for example

· Delivery of the end to end processes such as:

· Experienced hire onboarding, student onboarding, and associate onboarding case management

· Employee screening; Deloitte personal files audits; extensions, separation, Conversions and invoice payment processes.

· Mailbox management, Work Allocation, Quality checking, Reporting

· High attention to detail is critical; strong customer service focus; problem solving skills; and the drive to take an issue and see it through to resolution.

· SAP (HR system) related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.

· Deliver excellent service and ensure service level agreements are met by supporting the Analysts achieving KPIs and SLAs by monitoring work volumes and escalate potential non achievement to the Assistant Manager.

· Provide a customer focused experience through the timely and accurate completion of activities and queries.

· Operate utilising software such as ServiceNow to give the best experience for our new joiners.

· Excellent communication both verbal and written. Provide high quality written advice and guidance on a range for Onboarding queries.

· Record and maintain accurate activity information tracking through to timely closure.

· Point of contact for escalations of complex issues from Analysts in the team. Escalate more complex queries to the Assistant Manager.

· Ensure work is appropriately distributed and completed within the team accurately and in a timely manner, including data integrity/maintenance within the case management system.

· Identify opportunities for process/efficiency improvement and work on them with the Assistant Manager.

· Work allocation based on priority, peer checking/quality audit to be done for all transactions processed by the team on a daily basis, the findings to be shared with the Lead.

· Take responsibility for keeping up to date with Deloitte HR policy and process developments.

· Liaison with other teams as appropriate.

· Ensure compliance with QRS first line of defense activities and appropriate Data Protection legislation at all times.

The team The USI team at Hyderabad supports the Deloitte organization in the UK with a wide variety of capabilities like financial reporting, HR and financial transaction processing,



administrative service and helpdesk support, marketing and IT services.

Work Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required: · Any Graduate degree with 4-6 years of HRS / relevant work experience

· HR administration experience

· Experience of the core Microsoft Office package

Preferred

· Technical – Knowledge of SAP or other HR systems

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that outstanding people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited,



a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients.

In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India. Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits.

Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 371610

Services Specialist - Onboarding - Hyderabad

Hyderabad, Telangana, India

📌 Services Specialist - Onboarding - Hyderabad
🏢 Deloitte
📍 Hyderabad