Role & responsibilities :

- Work on ServiceNow ITSM modules, ensuring functionality, quality, and alignment with business requirements.

- Design, develop, execute, and maintain automated test cases using ServiceNow Automated Test Framework (ATF).

- Test and validate ServiceNow Service Catalog items, catalog workflows, and related functionalities.

- Perform hands-on testing of ServiceNow Virtual Agent (VA), validating conversation flows, user interactions, responses, and integration with ServiceNow workflows.

- Support ServiceNow transformation and transition initiatives, including testing, validation, and knowledge transfer.

- Identify, document, track, and troubleshoot defects, coordinating with development and functional teams for resolution.

- Execute functional, regression, and end-to-end testing to ensure application stability and quality.

- Collaborate with business stakeholders, developers, QA teams, and transition teams to ensure successful project delivery.

- Prepare test scenarios, test cases, execution reports, and defect documentation.

- Ensure adherence to ServiceNow testing standards, best practices, and project quality processes.

Preferred candidate profile

- Work on ServiceNow ITSM modules,



ensuring functionality, quality, and alignment with business requirements.

- Design, develop, execute, and maintain automated test cases using ServiceNow Automated Test Framework (ATF).

- Test and validate ServiceNow Service Catalog items, catalog workflows, and related functionalities.

- Perform hands-on testing of ServiceNow Virtual Agent (VA), validating conversation flows, user interactions, responses, and integration with ServiceNow workflows.

- Support ServiceNow transformation and transition initiatives, including testing, validation, and knowledge transfer.

- Identify, document, track, and troubleshoot defects, coordinating with development and functional teams for resolution.

- Execute functional, regression, and end-to-end testing to ensure application stability and quality.

- Collaborate with business stakeholders, developers, QA teams, and transition teams to ensure successful project delivery.

- Prepare test scenarios, test cases, execution reports, and defect documentation.

- Ensure adherence to ServiceNow testing standards, best practices, and project quality processes.

📌 Servicenow Tester (Bengaluru)
🏢 Quess IT Solutions
📍 Bengaluru