– ServiceNow Agile Development SME (Pre-Study / Assessment
Role)
We are looking for an experienced ServiceNow Agile Development SME to lead a pre-study assessment evaluating the capabilities of the ServiceNow Agile Development module against leading Agile management tools such as Azure DevOps and Jira.
The SME will perform a structured analysis focusing on functional capabilities, integration landscape, scalability, usability, and enterprise suitability, and provide actionable recommendations for tool adoption or optimization.
Desired Competencies
Must-Have
Strong experience in ServiceNow Agile Development module (SPM / ITBM)
Hands-on exposure to Azure DevOps and Jira Agile capabilities
Experience in tool evaluation / pre-study / consulting assignments
Strong understanding of Agile frameworks (Scrum / Secure)
Experience in enterprise-scale Agile or DevOps implementations
Knowledge of backlog management, sprint planning, and reporting
Strong stakeholder management and communication skills
Good-to-Have
Experience with ServiceNow Enterprise Agile Planning (EAP)
Exposure to Agile tool migration / rationalization programs
ServiceNow certification (CIS-SPM preferred)
Integration experience using REST APIs
Role Description / Expectations
- Pre-Study & Assessment
Perform detailed evaluation of ServiceNow Agile Development module
Define assessment framework and comparison criteria
- Comparative Analysis
Compare ServiceNow Agile capabilities with:
o Azure DevOps o Jira
Cover backlog management, sprint execution, reporting, integrations, and scalability
- Stakeholder Engagement
Conduct workshops to understand current Agile tool usage and pain points
Gather requirements and validate findings with business and IT stakeholders
- Integration & Architecture Review
Assess integration capabilities with DevOps tools, CI/CD pipelines, and enterprise systems
Evaluate feasibility of coexistence or migration scenarios
- Deliverables
Capability comparison matrix
Fit-gap analysis report
Tool recommendation and adoption strategy
Executive summary for stakeholders
Additional Notes
Short-term consulting / pre-study assignment
Expected to provide actionable recommendations for tool selection / optimization