Exp :9 - 14 years

Location :Bengaluru

- Lead end-to-end ServiceNow transformation and implementation programs across one or more ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, SecOps, SPM, etc.).

- Develop and manage project plans, schedules, budgets, risks, dependencies, and stakeholder communications.

- Drive ServiceNow deployment readiness, cutover planning, go-live execution, and hypercare support activities.

- Coordinate cross-functional teams including business SMEs, architects, developers, testing teams, integration teams, and infrastructure teams.

- Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives, and Program Increment planning.

- Manage program governance, steering committee meetings, status reporting, RAID logs, and executive communications.

- Ensure alignment of project deliverables with business objectives, compliance requirements, and operational readiness.

- Track program milestones, KPIs, resource utilization, and project financials.





- Manage vendor and partner engagements throughout the project lifecycle.

- Drive risk mitigation and issue resolution during critical deployment and cutover windows.

- Support organizational change management, user adoption, training, and transition to support teams.

- Solid understanding of ServiceNow platform capabilities.

- Development of cutover runbooks and deployment plans.

- Cutover governance and command center management.

- Production deployment coordination.

- Data migration validation and rollback planning.

- Hypercare planning and transition to operations.

- Risk and issue management during go-live events.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ServiceNow Program Manager (Bengaluru)
🏢 Carnation Infotech
📍 Bengaluru