Role Summary The client is looking for a ServiceNow CSDM / CMDB Specialist (Hybrid Admin–Functional Lead) . This is not a pure developer role and not a basic CMDB admin role , but a hybrid role combining robust CSDM functional expertise with hands-on ServiceNow / CMDB knowledge.

Key Responsibilities

1. CSDM Implementation & Planning

- Plan and execute end-to-end CSDM implementation using the CSDM 5 framework
- Assess current CMDB and partially implemented CSDM artifacts and redesign to align with standard CSDM model
- Work closely with the client to drive framework adoption through the year

2. CMDB & Application Services Expertise

- Strong understanding of Business Applications, Application Services, and CMDB relationships
- Guide migration from heavily customized Business Applications to standardized Application Service modeling
- Identify out-of-the-box (OOB) fields vs. existing custom fields and advise which can be retired
- Design and validate correct service and relationship hierarchy

3. Tool-Level / Backend Knowledge (Non‑Developer)

- Deep familiarity with ServiceNow CMDB tables, forms, configurations, and OOB capabilities
- Ability to explain available fields, data structures,



and relationships within the platform
- Translate functional CSDM requirements into clear build instructions for developers
- Partner with developers for actual configuration/builds (not expected to code extensively)

4. Operational Ownership

- Act as the primary CSDM point of contact for the client
- Support day-to-day design decisions and ongoing refinement
- Provide continuity and backup knowledge beyond implementation

Required Skill Set / Experience

- Prior hands-on CSDM implementation experience (at least one implementation preferred)
- Experience with CSDM 4 acceptable; CSDM 5 experience strongly preferred
- Strong CMDB fundamentals: data modeling, relationships, service mapping concepts
- Ability to operate as a functional–technical bridge between the business and developers
- ServiceNow platform knowledge beyond UI-level administration

Key Differentiator vs Existing CMDB Admin Roles

While existing CMDB resources are handling operations and platform maintenance, this role requires CSDM design authority , framework-level decision making, and strategic modeling expertise.

📌 ServiceNow CSDM / CMDB Specialist (Bengaluru)
🏢 Teamware Solutions
📍 Bengaluru