Job Title: Service Team Lead – Customer Support

Experience: 4–7 years, including 2+ years in team leadership.

Key Responsibilities:

- Lead and manage the customer support team.
- Monitor SLAs, CSAT, quality and productivity.
- Handle customer escalations related to payments, privacy and account issues.
- Prepare MIS reports and performance dashboards.
- Conduct team coaching, training and performance reviews.
- Ensure customer satisfaction and compliance with company policies.

Requirements:

- Strong communication and team management skills.
- Experience in customer support and escalation handling.
- Proficiency in Excel and reporting tools.
- CRM experience preferred.
- Consumer technology, e-commerce or matrimonial industry experience is an advantage.

Work Mode: Night Shift Interested candidates can share their resume to HR Aniket - (phone hidden)

Pay: ₹500,000.00 - ₹800,000.00 per year

Advantages

- Paid time off
- Provident Fund

Application Question(s):
- Do you have Documented experience as a TL ? (International process)
- Current and expected CTC?
- What is your current location ?

Work Location: In person

📌 Service Team Leader | Team Leader | International Process | (Mumbai)
🏢 Venture Quest
📍 Mumbai