We are looking for a responsible, professional, and client-focused Service Executive to manage client requirements, coordinate service delivery, and ensure the timely completion of assigned projects. The candidate will work closely with clients, internal teams, and management to deliver high-quality services and maintain excellent client relationships.

Key Responsibilities

- Handle client queries and provide timely updates regarding ongoing services.
- Coordinate company registration, compliance, documentation, website development, and other assigned services.
- Collect, verify, and maintain client documents and information required for processing.
- Coordinate with internal teams and external professionals to ensure smooth service delivery.
- Track applications, project progress, deadlines, and pending requirements.
- Maintain accurate client records, service reports, and documentation.
- Follow up with clients for missing documents, approvals, and payments when required.
- Resolve client concerns professionally and escalate complex issues to the reporting manager.
- Keep clients informed about progress, delays, and next steps without making unauthorized guarantees.
- Ensure confidentiality of client information and comply with company policies.
- Meet assigned productivity targets, quality standards, and turnaround times.

Required Skills
- Good verbal and written communication skills.
- Strong coordination,



follow-up, and organizational abilities.
- Basic computer knowledge, including email, spreadsheets, and office applications.
- Professional attitude and customer-service orientation.
- Ability to manage multiple tasks and meet deadlines.
- Attention to detail and willingness to learn recent processes.

Qualifications & Experience
- Minimum qualification: 12th pass or graduate.
- Freshers may apply if they demonstrate good communication and learning abilities.
- Prior experience in customer service, operations, documentation, or business consulting is an advantage.

Performance Expectations
- Timely completion of assigned service requests.
- Accurate documentation and record maintenance.
- Professional communication with clients.
- Consistent follow-ups and proactive issue resolution.
- Compliance with internal processes and reporting requirements.

Reporting Structure The Service Executive will report to the designated Service Manager or Senior Service Manager and follow the department's established reporting hierarchy.

Ideal Candidate

We are looking for someone who is disciplined, accountable, detail-oriented, and committed to delivering a smooth and professional client experience at Prowebmatrix.

Pay: ₹7,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Service Person (Indiranagar)
🏢 Prowebmatrix
📍 Indiranagar