Role & responsibilities

Java Scripting knowledge and hands on experience is mandatory.

- Experience working on Notifications, email scripts, events, inbound & outbound email action, scheduled jobs etc.
- Experience with ServiceNow forms, fields, views, lists, UI policy, Data policy.
- Good Knowledge on client and server side scripts.
- Proficient in writing & debugging Scripts.
- Knowledge on Incident, Service Request, Problem, Change management as part of ITSM.
- Experience on UI Action, Glide Record, Glide Ajax, Script include etc.
- Experience in multiple integrations using Mid Servers (ex .REST API , SOAP, LDAP, SSO)etc.
- Experience on Catalog items, Record Producer, Order guide.
- Working on enhancements of ITSM / ITOM (CMDB / Discovery) / ITBM modules.
- Design and implementation current functionality using Business Rule, Client script, UI policy, Dictionary Override,



Script Include etc.
- Remediating security vulnerabilities on ServiceNow instances.
- Carrying out application deployments, Upgrades and cloning on the servers
- Developing Workflows based on Business process requirements is mandatory.
- Good at creating required information for Reporting and Dashboards.
- Experience on creating users, groups, roles & creating tables and columns.
- Experience with ServiceNow forms, fields, views, lists, UI policy, Data policy.
- Experience in SLA's & OLA's.
- Modification on creation of email notifications.
- Experience on data sources, import set, transform map etc.
- Experience on Access control list.

📌 Service now -ITOM (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru