Company: EBG Group

Brand: Acer Electric

Location: Hyderabad

Experience: 10 - 18 Years

Employment Type: Full-Time

Industry: Electric Vehicles / Automotive

Functional Area: After Sales / Service Operations

Role: Head of Service & After Sales

EBG Group is looking for an experienced Head of Service & After Sales for Acer Electric to lead pan-India after-sales service operations for electric bicycles, scooters, and motorcycles.

The candidate will be responsible for service network development, customer complaint resolution, warranty management, spare parts planning, technical support, and improving overall service quality and customer satisfaction.

Key Responsibilities

- Develop and manage the pan-India EV after-sales service network, including dealers and authorized service centers.
- Lead regional service teams, technical support teams, and service partners.
- Establish service standards, repair turnaround times, escalation procedures, and customer complaint resolution processes.
- Manage warranty claims, warranty costs, and spare parts planning and availability.
- Coordinate with R&D;, Quality, Manufacturing, Supply Chain, and Sales teams to resolve recurring product issues.
- Analyze field failures and implement corrective and preventive actions.
- Ensure technician training, workshop audits, diagnostic tools, and standard repair procedures.
- Manage EV technical service requirements related to batteries, motors, controllers, chargers, and electrical systems.
- Develop service performance dashboards and monitor customer satisfaction, repair quality, and operational costs.




- Ensure after-sales service readiness for current product launches.

Required Skills & Qualifications

- 12 -18 years of experience in automotive or two-wheeler after-sales service operations.
- Proven experience managing dealer networks, authorized service centres, or multi-location service operations.
- Strong technical knowledge of electric vehicles, batteries, motors, controllers, chargers, and vehicle diagnostics.
- Experience in warranty management, spare parts operations, service quality, and customer escalation management.
- Experience managing regional teams and improving service performance across multiple locations.
- Strong leadership, problem-solving, analytical, and communication skills.

Preferred Experience

- Experience with an EV manufacturer, Electric two-wheeler brand, or Electric bicycle company.
- Experience building or expanding an after-sales service network across India.
- Knowledge of dealer management systems, warranty analytics, and remote diagnostics.

Key Skills After Sales Service, Service Operations, EV, Electric Vehicles, Automotive, Two Wheeler, Dealer Network Management, Service Network Development, Warranty Management, Spare Parts Management, Customer Escalation, Technical Support, Battery Diagnostics, Vehicle Diagnostics, Service Quality, Team Management, Pan India Operations.

Interested candidates: Share your updated resume at [email protected] / Contact me on (phone hidden)

Best Regards,

Thalupula Kranthi Kumar

Deputy Manager - Talent Acquisition

Contact No: (phone hidden)

Email ID : [email protected]

Website: www.theebg.com

📌 Service Head of After Sales Electric Vehicles of Automotive. (Hyderabad)
🏢 EBG Group
📍 Hyderabad