Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player

- Articulate in both verbal and written communication (to both technical and non-technical audiences), including the ability to produce clear technical documentation

- Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service

- Disciplined prioritisation, time management and scheduling abilities both for projects and individual tasks

- Willingness to learn quickly and adaptable as the situation requires

- Strong attention to detail and accuracy

- Have the ability to work under pressure in fast-paced environment and ensure agreed targets are met

- Robust emphasis on delivering an excellent customer experience

- Ability to learn new skills while following agreed operating procedures

- Have a logical approach to problem solving





Experience

- Previous experience working in a 1st Line IT support environment

- Experience working with ticketing systems, in particular ServiceNow, and communications solutions such as Jabber and other Chat software

- Experience working in a Contact Centre

- Customer service and administration

- Experience adhering and working towards agreed SLAs and KPIs

- Exposure using and troubleshooting Outlook, Microsoft Teams, Jabber, Citrix, VPN, Webex, Virtual desktop and general end user support skills

Knowledge

- Good knowledge and understanding of Microsoft Excel

- Knowledge of Contact Centre operations

- General understanding of IT Infrastructure, Data O365 Voice (Teams), Security and Systems

Qualifications

- Microsoft 365 Certification

📌 Service Desk Technician (Hyderabad)
🏢 Bell Integration India
📍 Hyderabad