Job highlights

- Experience with service management tools and technologies is an asset.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users

- Proven experience in service delivery management or a related field

We are looking for a skilled Service Delivery Manager to join our team at GIG Consultants. The ideal candidate will have a strong background in managing service delivery and ensuring customer satisfaction.

Roles and Responsibility

- Manage and oversee the day-to-day operations of services, including planning, coordination, and execution.

- Develop and implement strategies to improve service quality, reduce costs, and increase efficiency.

- Collaborate with cross-functional teams to identify and mitigate risks, ensure compliance with industry standards.

- Analyze performance metrics and provide insights to stakeholders on service delivery improvements.

- Foster strong relationships with customers, vendors, and internal teams to drive business growth.





- Ensure timely resolution of customer complaints and issues, maintaining high levels of customer satisfaction.

Job Requirements

- Proven experience in service delivery management or a related field.

- Strong understanding of service management principles, practices, and techniques.

- Excellent communication, leadership, and problem-solving skills.

- Ability to work in a rapid-paced environment, prioritize multiple tasks, and meet deadlines.

- Strong analytical and decision-making skills, with attention to detail and accuracy.

- Experience with service management tools and technologies is an asset.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Service delivery manager (New Delhi)
🏢 Gig Consultants
📍 New Delhi