:

Service Coordinator

Department: Service

Experience: 1–4 Years

Location: Delhi NCR

Key Responsibilities

- Coordinate and schedule service calls, breakdowns, AMC visits, and preventive maintenance.

Assign service engineers based on customer requirements and location.

Coordinate with customers regarding service schedules, site visits, and requirements.

Maintain daily records of service calls and engineer visits.

Follow up with engineers for service reports and job completion status.

Prepare and share service quotations, AMC proposals, and reports as required.

Coordinate with Sales, Accounts, and Service teams for smooth execution.

Track pending service calls and ensure timely closure.

Maintain customer, AMC, and service history records in CRM/Excel.





- Follow up with customers for service-related payments and outstanding amounts, wherever required.

Requirements

Graduate/Diploma in any relevant field.

1–4 years of experience in service coordination, customer support, or technical coordination

Good communication and coordination skills.

Good knowledge of MS Excel, Word, and email communication

Solid follow-up and organizational skills.

Ability to handle multiple service requests and prioritize tasks.

- Customer-focused and proactive approach.

📌 Service Coordinator (Ghaziabad)
🏢 RECEX
📍 Ghaziabad