Job highlights

- Strong proficiency in the SDPR platforms and process-oriented mindset for systematic follow-up
- IT education (Bachelors degree in IT or equivalent experience) with a strong understanding of infrastructure and application development
- As a Change Manager at Worldline,you will be the guardian of the customer experience for the operational services delivered by IT
- .
- Service Delivery Change Manager.
- The Prospect.
- As a Change Manager at Worldline, you will be the guardian of the customer experience for the operational services delivered by IT.
- Reporting directly to the SDPR Tribe Lead, you will balance potential impact and business needs, ensuring platform stability while facilitating necessary changes and overseeing service level management.
- Day-to-Day Responsibilities.
- Coordinate the Change Management process, assessing potential impact and risk while ensuring platform stability.
- Facilitate changes by responding to business needs, organizing activities, and collaborating with dedicated resources.
- Maintain oversight of service level management and reporting, ensuring that commitments to customers are met, especially for VIP accounts.
- Provide regular management reporting with recommendations for service improvements regarding Change and Release Management.
- Manage the Service Catalogue for SDPR to align with internal client requirements.
- Collaborate with Change and Release Managers, project managers, and technical teams to ensure thorough documentation and knowledge transfer for changes.
- Assist with SLA reviews and propose improved frameworks to enhance negotiations.
- Who Are We Looking For.
- We look for big thinkers.
- People who can drive positive change, step up and show whats next people with passion, can-do attitude, and a hunger to learn and grow.
- In practice,



this means Proven experience coordinating efforts across multiple teams to effectively manage changes with minimal impact.
- Strong proficiency in the SDPR platforms and process-oriented mindset for systematic follow-up.
- Excellent negotiation skills and the ability to influence priorities of IT support teams.
- 6 to 12 Years of exp in Change management.
- IT education (Bachelor's degree in IT or equivalent experience) with a strong understanding of infrastructure and application development.
- Fluency in English and proficiency in French or Dutch; additional languages are a plus.
- Natural interpersonal skills with a focus on results and problem-solving.
- Ability to manage difficult situations calmly and effectively, adapting communication styles to different audiences.
- Strong analytical skills and commitment to process improvement.
- Perks & Benefits.
- Flexible working hours.
- Hybrid working options available.
- Comprehensive health insurance.
- Support for continuous learning and development opportunities.
- Shape the evolution.
- We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey.
- People with passion, can-do attitude, and a hunger to learn and grow.
- Here youll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society.
- With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career wherever you decide to go.
- Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.
- Learn more about life at Worldline at jobs.
- worldline.
- com.
- We are proud to be an Equal Opportunity employer.
- We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

📌 Service Delivery Change Manager (Bengaluru)
🏢 Worldline
📍 Bengaluru