- Enhancing client,support user and end client experience . Inter communication with architects of other teams before and after proposing a solution .
Must have :
- Omni channel implementation
- Live agent
- Entire case management and case warming approaches
- Case load balancing issue and solution handlings
- CTI and telephony implmentation
- Workforce management
- Basics of einstein
Nice to have :
- Advanced einstien
- Enhancing client, support user and end client experience
- Inter communication with architects of other teams before and after proposing a solution
- Calm and cool and should have lot of patience for issue handling
- General skills
- Salesforce best practices
- salesforce architectural practices and limitations
- 360 degree view implementation
- Integrations with other systems (handling and proposing solution)
- conga composer
- Specialization:
- Salesforce Service Cloud : Architect
📌 Service Cloud Architect (Bengaluru)
🏢 Brillio
📍 Bengaluru
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