SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Noida, Uttar Pradesh

Job Summary

As a member of the Remote Desktop Support team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users and peers. The candidate will support the end user remotely. The candidate will work in a team environment with a cooperative approach to resolving customer problems and supporting other members of the team. The candidate will also provide dispatch support to onsite technician.

Key Responsibilities

As a Remote Desktop Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:rn•rnProvide remote support over the phone or chat to customer that includes:rn•rnInstall and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.rn•rnPerform software updates, Configuration changes, or Software installations.rn•rnIdentifies potential issues that could adversely impact End User experience and follows through on action steps to prevent

Skill Requirements





Manage the ticket queue and ensure tickets are resolved and closed within the defined servicern•rnlevel agreement.rn•rnRespond to end-user requests for updates on ticket status and promptly follow up as needed.rn•rnCoordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)rn•rnCoordinate with Level 3 support groups and project teams for service delivery enhancements,rn•rnmaintenance and upgrades.rn•rnHands on experience on Windows/MS Office Troubleshooting.rn•rnSupporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.rn•rnInstall software for and troubleshoot a wide range of applications.rn•rnConduct remote troubleshooting, Guide users with simple, step-by-step instructions.rn•rnUnderstanding of SharePoint/Active Directory/Citrix-VDI/SCCM/App Packaging/Print Services technologies.rnDesired Qualifications:rn• BS/BA/BE in Computer Science, Information systems, or an equivalent combination ofrneducation orrnExperience:rn•rnOne to three years of experience in service delivery and End user hardware and software

Other Requirements

Configuration troubleshooting.rn•rnExperience with various desktop systems, operating systems, and diverse technicalrn•rnenvironments.rn•rnExcellent customer service orientation and verbal communication skills.rn•rnShould be comfortable with night shifts.rn•rnGood Experience of Incident Management/ITIL Process.

📌 SeniorAdministrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services (Noida)
🏢 HCLTech
📍 Noida