Role Overview

We are looking for a hands-on Senior Trainer to strengthen the product knowledge, sales capabilities,

communication skills and overall performance of our Domestic Counselling team.

The role will focus on making counsellors more effective at understanding student requirements,

recommending suitable colleges and courses, building student confidence, handling objections, maintaining productive follow-ups and converting interested students into paid applications.

The selected candidate will work closely with Counselling Leadership, Team Managers, Quality and

Operations to identify performance gaps and address them through practical, outcome-driven training.

Key Responsibilities

1. Counselling Skills & Sales Training
2. Soft Skills & Communication Training
3. Product & Admissions Knowledge
4. New-Hire Induction & Certification
5. Call Quality & Performance Improvement
6. CRM & Application Process Training

Required Skills & Experience

- Relevant experience in sales training, soft skills training, inside-sales enablement, education counselling

training or admissions training.




- Solid facilitation, communication, presentation and classroom training skills.
- Excellent verbal communication skills in English and Hindi, with the ability to coach teams on

communication effectiveness.
- Strong understanding of interpersonal communication, empathy, active listening, professional etiquette and

student engagement.
- Practical understanding of counselling calls, objection handling, follow-ups and sales conversion.
- Experience designing training modules, assessments, role plays and coaching interventions.
- Comfort with CRM systems, Excel, PowerPoint and performance reporting.
- Ability to work closely with business managers and coach counsellors individually.
- Strong ownership, adaptability and willingness to spend time on the counselling floor.

Preferred: Experience training domestic higher-education counsellors on MBA, UG/PG admissions, college selection and application processes.

📌 Senior Trainer Domestic Counselling (Noida)
🏢 Info Edge
📍 Noida