Job highlights

- Job Overview. We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team.
- Preferred Skills.

P-1376

Job Overview

We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team

This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions

As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements

Key Responsibilities

Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform

Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability

Customer Interaction: Engage with customers directly to understand their technical issues and requirements

Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction

Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly

Conduct thorough root cause analyses and develop preventive measures to avoid recurrence

Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform

Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions

Contribute to internal knowledge bases and create training materials to assist other support engineers

Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers

Implement optimizations and enhancements to improve platform stability and efficiency

Platform Upgrades:



Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity

Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology

Propose and drive initiatives to enhance platform capabilities and support processes

Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features

Qualifications

Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies

Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential

Strong capabilities in designing and managing data pipelines, distributed computing are required

Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization

Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders

Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience

Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams

Education: Bachelors degree in Computer Science, Engineering, or a related field

Advanced degree or relevant certifications are highly desirable

Preferred Skills





Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases

Familiarity with automation tools and CI/CD pipelines

Understanding of data governance and compliance requirements

Why Join Us

Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company

Career Growth: Opportunities for professional development and career advancement

Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement

About Databricks

Databricks is the data and AI company

More than 10,000 organizations worldwide ? including Comcast, CondNast, Grammarly, and over 50% of the Fortune 500 ? rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI

Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark?, Delta Lake and MLflow To learn more, follow Databricks on Twitter, LinkedIn and Facebook

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees For specific details on the benefits offered in your region, please visit https://www mybenefitsnow com/databricks

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel

We take great care to ensure that our hiring practices are inclusive and meet equal employment prospect standards

Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U

S government license for such positions, and Employer may decline to proceed with an applicant on this basis alone

📌 Senior Technical Solutions Engineer (Platform) (Bengaluru)
🏢 Databricks
📍 Bengaluru