Location Country India

Work Location Mumbai

Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured.

Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

- Management of the GSS based teams for Collections/Reporting and Disputes/Queries to support reduction of managed vessel of debt owed to group companies.
- Delivery of group debt reporting including values owed, funds received, pending approvals etc to relevant stakeholders and drive transition from excel spreadsheets to odp dashboards.
- Identify opportunities for automation and improved efficient data delivery.
- Providing insight on areas for improvement to decrease payment delays from managed vessel to group companies Inclusive of debt review conversations with vessel finance/accounting teams and operations teams on entity side to support effective and prompt query resolution.
- Proactive and continual process improvement to evolve the support function and add value to both purchaser and supplier and drive continual reduction of recurring queries.
- To drive improvement on managed vessel payments to group companies and reduce aged debt by delivering clear and concise reporting and following up with vessel finance and relative stakeholders to confirm status of aged invoices.
- Facilitation / support of query resolution to speed up query resolution time and then payment by extension
- Proactively work with group companies ops teams to highlight areas of concern by providing query data and drive prosess improvement to reduce repeat incidents of common queries
- Suppport both entity and vessel side with query resolution
- Represent group company interests and ensures items are escalated and queries are managed to drive prompt resolution.

Ensure

Group companies are aware of any issues around non-payment.

- Manage Credit Risk, Accelarate Collections and resolve disputed items efficiently to protect revenue and improve cash flow performance.

Key Responsibilities And Tasks





General Task

- Ownership of KPI’s deliver continual improvement on targets
- Manage/Support team’s day to day activities related to Reporting, Credit Control, Disputes & Queries
- Act as point of escalaton for team members
- Ensure all processes are fully documented and SOP’s are maintained as processes evolve
- Ensure all team members are fully cross trained to deliver seamless support during times of leave or absence
- Recurring 1x1 review of accounts with analysts to review progress, coverage and support
- Debt review calls with Head of Credit
- Regular contact with stakeholders to ensure needs are being met by the team and identify gaps in service delivery
- Prepare and present monthly Credit Control and Dispute Management reports to senior management, highlighting DSO, aging analysis, overdue exposure, dispute trends, bad debt risk, and key action plans.

Reporting

- Ensure all reporting issued out in compliance with reporting calendar,
- Preparation of monthly report on invoices pending approval with analysis per SM office, client, approver
- Engage with VFC's/wider business to identify continual improvement of existing reports, pick up requests for new reports or retire reports that are no longer necessary
- Maintenance of SOP's and documentation relating to team processes
- Cross trained on all other reporting that is issued by team members IE approval status, aged debt etc.
- Support month-end and year-end closing processes, viz, monthly/annual reports.
- Drive effective communication with regular reviews of what we are sending and is it the appropriate audience.
- Ensure that a targeted approach is utilized rather than scattergun

Global Credit Control

- Lead monthly review calls with VFC’s of key offices with focus on payments to group companies; identify aged debt reasons; trigger escalations or move to dispute or query team
- Work with Entity credit control teams and GSS Vessel accounting team to identify items that need to be escalated to VFCs
- Collate comments and work with entity credit control teams to keep them appraised of managed vessel debt status.
- Follow up with vessel finance for vessels that have left management for focused follow up




- Carry out follow up calls where necessary based on actions agreed in the call
- Keep meeting stakeholders well informed with information and expectations communicated prior to any meetings to maxmimise productivity on calls
- Send out minutes of meetings confirming payments agreed and upcoming actions
- Continual review on collection KPI’s and cash targets; engage in necessary actions to drive improvement within our process
- Continual review on KPI’s/aged debt targets and engage in necessary actions to drive improvement within our process
- Raise the flag for any potential issues and ensure escalation process is followed through to resolution.
- Drive continual improvement on collections practices adapting to the needs of the induvial offices/clients
- Any other duties which may be required in relation to collections or reporting

Disputes & Queries

- Strong analytical approach to data; Improve tracker functionality/usability
- Work with IT/developers to drive integration into Shipsure and automation
- Analyse data to highlight re-occurring issues and highlight/drive change in process, training or IT system
- Development and formalisation of query treatment processes; technical issues/improvements.
- Drive regular query review meetings with areas experiencing high/regular volume of queries
- Preparation of monthly reports on disputed invoices including number of invoices per group entity, reason for dispute, etc.
- Working with the invoice issuing entity to resolve disputes in a timely manner.
- Continual review of KPI’s and support/drive improvement on resolution days
- Support creation of communications with wider business on stats and common queries.
- Ensure Proper documentation and approval for credit notes / adjustments.
- Improve Turn Around Time (TAT) for dispute resolution.

What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development.

This a excellent chance to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

- 5+years of experience in Credit Control / AR / Dispute Management.
- Strong understanding of Order-to-Cash cycle.
- Experience managing teams.
- ERP system knowledge
- Strong analytical and negotiation skills.
- Proactive approach to work
- Strong and effective communication skills
- Very organized
- Attention to detail
- Exposure to Financial risk assessment
- Able to demonstrate solid negotiation and conflict resolution skills
- Analytical thinker
- Process improvement experience

Desirable

Applications Close Date

📌 Senior Team Lead Dispute & Credit Management (India)
🏢 V Group
📍 India