About the Role

Applix is seeking an experienced Senior Site Reliability Engineer (SRE) – API Operations & Cloud Support to ensure the reliability, availability, performance, and operational efficiency of enterprise production systems.

The ideal candidate will have robust hands-on experience in AWS cloud infrastructure, DevOps automation, production support, incident management, and monitoring and observability. The role requires expertise in troubleshooting complex production issues, conducting root cause analysis (RCA), improving service reliability, and managing Tier 2 escalations.

In addition to core SRE and cloud operations responsibilities, the candidate will support REST API operations and customer integrations, coordinate with engineering and product teams, and contribute to Snowflake data-sharing governance initiatives. The successful candidate will combine technical problem-solving with effective stakeholder communication, operational ownership, and continuous improvement.

Key Responsibilities

Site Reliability Engineering & Production Operations

- Monitor and maintain the availability, reliability, scalability, and performance of production applications and services.
- Troubleshoot complex infrastructure, application, networking, and API-related incidents.
- Manage Tier 2 support escalations and coordinate resolution of critical production issues.
- Conduct root cause analysis and prepare postmortems for major incidents.
- Define, monitor, and improve Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs).
- Improve observability through effective logging, metrics, dashboards, alerting, and performance monitoring.
- Identify reliability risks, vulnerabilities, and recurring failure patterns; implement preventive and corrective actions.
- Collaborate with development teams to resolve application defects, performance bottlenecks, and production stability issues.

AWS Cloud Infrastructure & DevOps
- Manage and troubleshoot AWS infrastructure across compute, storage, networking, databases, security, and application services.
- Work with AWS services including EC2, ECS, Lambda, S3, EBS, RDS, DynamoDB, VPC, Route 53, Elastic Load Balancing, CloudFront, IAM, Certificate Manager, WAF, SQS, SNS, SES, and CloudWatch.
- Develop, maintain, and optimize CI/CD pipelines to support automated builds, testing, deployments, and releases.
- Implement infrastructure as code using Terraform, CloudFormation, or equivalent automation tools.
- Manage containerized applications using Docker and Amazon ECS or Kubernetes.
- Develop scripts and automation using Python, Java, PowerShell, or other suitable languages.
- Improve infrastructure security, scalability, resilience, performance, and cost efficiency.
- Troubleshoot cloud networking, access permissions, load balancing, storage, and connectivity issues.

Monitoring, Observability & Reliability Improvement
- Configure and maintain monitoring, logging, alerting, and dashboard solutions using tools such as Amazon CloudWatch, Prometheus, Grafana, Splunk, ELK Stack, AppDynamics, and ThousandEyes.
- Analyze metrics, logs, traces, and system events to identify service degradation and performance anomalies.
- Establish actionable alerts and improve incident detection and response.
- Identify operational bottlenecks and automate repetitive troubleshooting and support activities.
- Recommend and implement improvements to system resilience, recovery, and operational readiness.

API Operations & Customer Integration Support
- Support RESTful API operations, integrations, authentication, and troubleshooting for enterprise customers and dealers.
- Investigate recurring API failures, latency, connectivity issues, and integration errors.
- Collaborate with engineering and product teams to define requirements for new telematics API capabilities and enhancements.
- Provide technical guidance on API usage, integration scenarios,



and customer use cases.
- Coordinate API feature releases, customer feedback, adoption initiatives, and field follow-up activities.
- Maintain API troubleshooting guides, operational documentation, and knowledge-transfer materials.
- Work with API gateway technologies such as Apigee or equivalent platforms where applicable.

Incident, Problem & Change Management
- Manage incidents, escalations, ticket assignments, priorities, and resolution tracking through ServiceNow or similar ITSM platforms.
- Follow established ITSM/ITIL processes for incident, problem, and change management.
- Coordinate incident response activities and communicate status, impact, and recovery progress to relevant stakeholders.
- Conduct post-incident reviews and track corrective and preventive actions through closure.
- Maintain runbooks, standard operating procedures, troubleshooting guides, and knowledge articles.
- Identify recurring incidents and implement automation and process improvements to reduce repeat occurrences.
- Support release planning, change implementation, and production readiness activities.

Snowflake Data Governance & Project Coordination
- Coordinate business approvals for dealer and customer Snowflake data-sharing initiatives.
- Support the definition and maintenance of business sign-off processes for VisionLink Snowflake data-sharing programs.
- Document business and technical requirements, track project deliverables, and maintain approval records.
- Coordinate with business stakeholders, product teams, and technical teams to ensure alignment and timely execution.

Technical Leadership & Continuous Improvement
- Provide technical guidance and operational support to Tier 2 engineers and other team members.
- Mentor team members on troubleshooting, incident response, monitoring, and reliability best practices.
- Participate in sprint planning and release discussions to identify operational risks and prepare support strategies.
- Improve knowledge-sharing practices and facilitate effective handoffs between development, product, and support teams.
- Prioritize competing tasks based on business impact, urgency, and service risk.
- Drive initiatives that improve service quality, operational efficiency, and customer satisfaction.

Required Technical Skills

Professional Experience

- 7–8+ years of experience in SRE, DevOps, cloud operations, production support, or application operations.
- Demonstrated experience supporting enterprise-scale production systems.
- Strong troubleshooting, incident management, root cause analysis, and reliability engineering skills.
- Experience handling production escalations and coordinating with cross-functional technical teams.

AWS Cloud Services Hands-on experience with AWS infrastructure and services, including:
- Compute: EC2, ECS, Lambda.
- Storage and Databases: S3, EBS, RDS, DynamoDB.
- Networking: VPC, Route 53, Elastic Load Balancing, CloudFront.
- Security: IAM, AWS Certificate Manager, WAF.
- Messaging: SQS, SNS, SES.
- Monitoring and Infrastructure Provisioning: CloudWatch, CloudFormation.

Candidates should understand cloud architecture, networking, load balancing, access management, security controls, and production troubleshooting. DevOps, CI/CD & Infrastructure Automation
- Hands-on experience building and maintaining CI/CD pipelines.
- Working knowledge of Jenkins, Git, Bitbucket, Maven, and SonarQube.
- Experience with Terraform, CloudFormation, Ansible, Puppet, Chef, or equivalent infrastructure automation tools.
- Understanding of automated builds,



testing, deployment strategies, release management, and version control.
- Ability to automate operational workflows and repetitive support tasks.

Programming & Scripting
- Practical experience with Python, Java, PowerShell, or other scripting languages.
- Ability to develop scripts for operational automation, monitoring, troubleshooting, and system maintenance.
- Ability to analyze logs and diagnose infrastructure and application-level issues.

Monitoring & Observability Experience with one or more of the following tools:
- Amazon CloudWatch
- Prometheus and Grafana
- Splunk
- ELK Stack
- AppDynamics
- ThousandEyes

Candidates should be able to interpret monitoring data, configure actionable alerts, troubleshoot performance issues, and improve production visibility. Containers & Orchestration
- Hands-on experience with Docker and containerized applications.
- Experience with Amazon ECS or Kubernetes.
- Understanding of container deployment, service health, scaling, and production troubleshooting.

API & Application Support
- Strong understanding of REST APIs, authentication, integrations, HTTP status codes, and API troubleshooting.
- Experience diagnosing API availability, latency, connectivity, and integration failures.
- Familiarity with Apigee or other API gateway technologies is desirable.
- Ability to collaborate with developers to resolve application-level issues.

ITSM & Incident Management
- Experience with ServiceNow or similar ITSM platforms.
- Strong understanding of incident, problem, and change management processes.
- Experience handling production escalations, performing RCA, preparing postmortems, and tracking corrective actions.
- Understanding of SLAs, SLOs, SLIs, operational procedures, and service reliability practices.

Preferred Qualifications

- ITIL Foundation V3 certification or equivalent practical knowledge of ITIL processes.
- Experience with Microsoft Azure in addition to AWS.
- Exposure to Snowflake data sharing, data governance, or enterprise data platforms.
- Experience supporting telematics platforms, customer-facing APIs, or enterprise integrations.
- Experience coordinating technical releases, customer adoption initiatives, and stakeholder communications.
- Previous experience mentoring engineers or overseeing Tier 2 production support operations.

Required Soft Skills

- Strong analytical, troubleshooting, and problem-solving abilities.
- Effective decision-making and prioritization during critical incidents.
- Clear verbal and written communication skills.
- Strong stakeholder management and cross-functional collaboration.
- Ability to communicate technical issues, business impact, and resolution plans effectively.
- Proactive ownership of production reliability and continuous improvement.
- Ability to manage multiple priorities in a fast-paced operational environment.

Key Success Metrics

Success in this role will be measured by the candidate's ability to:

- Maintain production availability and meet defined SLAs, SLOs, and SLIs.
- Reduce recurring incidents through effective RCA and preventive measures.
- Improve incident detection, response times, and service recovery.
- Enhance monitoring, observability, and operational readiness.
- Improve API reliability and customer integration support.
- Automate repetitive operational activities and reduce manual effort.
- Maintain effective incident documentation, runbooks, and knowledge articles.
- Improve coordination between development, product, business, and support teams.
- Support timely completion of Snowflake data-sharing approvals and associated project deliverables.

Job Function: Site Reliability Engineering / DevOps / Production Support

Primary Skills: AWS, SRE, CI/CD, Production Support, Incident Management, Monitoring & Observability

Preferred Experience: Enterprise APIs, ITSM/ITIL, Snowflake data governance, and customer-facing integrations

📌 Senior Site Reliability Engineer (Chennai)
🏢 Applix
📍 Chennai