POSITION SUMMARY: We are looking for an experienced Senior Payroll Specialist – Product Support with strong hands-on knowledge of Indian Payroll, statutory compliance and payroll processing. The role will provide functional support to customers using a SaaS HRMS &

- Payroll platform and will act as a senior domain point of contact for complex payroll, compliance and product-related queries. The ideal candidate should combine strong payroll expertise with excellent customer communication, problem solving, ownership and customer-handling skills. The candidate must be able to understand a customer's business requirement, analyze the issue, explain the solution in simple business language, coordinate internally when required, and drive the case to closure within SLA.

ROLE OBJECTIVE

- Provide accurate, timely and customer-focused functional support for payroll and HRMS-related queries.

- Use strong payroll-domain knowledge to identify the root cause of calculation, configuration, compliance and process issues.

- Handle complex and high-priority customer cases independently and take ownership until resolution.

- Act as a bridge between customers and internal Product, Development, QA and Operations teams.





- Improve customer experience through clear communication, proactive updates, effective troubleshooting and knowledge sharing.

- Contribute to product quality, UAT, knowledge base and continuous improvement initiatives.

KEY RESPONSIBILITES

- Payroll &
- Functional Product Support

- Payroll Domain &

- Statutory Compliance

- Customer Communication &

- Customer Handling

- Troubleshooting &

- Root Cause Analysis

- Escalation &

- Cross-Functional Coordination

- Knowledge Management &

- Process Improvement

- Payroll Knowledge

- Product / Technical Skills

- Customer Handling &

- Behavioral Competencies

REQUIRED EXPEREINCE &

- QUALIFICATION:

- Recommended experience: 2–5 years in Payroll Operations, Payroll Product Support, HRMS Support or a similar payroll-domain role.

- Robust practical knowledge of Indian payroll and statutory compliance.

- Experience supporting enterprise or high-headcount customers is preferred.

- Experience with SaaS-based HRMS/payroll products is preferred.

- Graduate degree in Commerce, Business Administration, HR, Finance or a related discipline preferred.

📌 Senior Payroll Specialist (Product Support) (Bangalore East)
🏢 TransPerfect
📍 Bangalore East