- Excellent communication and interpersonal skills. . Ability to work effectively in a fast-paced environment. . Proficient in using computer systems and software applications. . Strong problem-solving and analytical skills. . Ability to maintain confidentiality and handle sensitive information.
- Experience working in a hospital or medical centre setting is preferred
We are looking for a highly skilled and experienced Associate Customer Care professional to join our team at Medcare Hospitals & Medical Centres, specifically at Aster RV Hospital. The ideal candidate will have a strong background in customer care and excellent communication skills.
Roles and Responsibility
- Provide exceptional customer service and support to patients and their families.
- Manage and resolve customer complaints professionally and courteously.
- Develop and implement effective customer care strategies to improve satisfaction.
- Collaborate with healthcare professionals to ensure seamless patient care.
- Maintain accurate records of customer interactions and feedback.
- Identify and escalate issues that require further attention.
Job Requirements
- Strong knowledge of customer care principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Proficient in using computer systems and software applications.
- Solid problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
- Experience working in a hospital or medical centre setting is preferred.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.