Purpose of the Role

- To monitor, track and support THD complaints at primary level
- To segregate cases and assigning the job to next level
- Closure of complaints & feedback to next level

Job Responsibility

- Monitor the THD complaints and proactive support to field for resolution of vehicle issues
- Segregate the cases and assigning the job to respective agencies, RTSMs/COC and track till closure
- Ensure closure of complaints within TAT
- Identify new failure modes and provide feedback to next level

Stakeholder Profiles & Nature of Interactions

Internal:

COCs (Command Center)

RTSM (Field)

Product Analyst/Support Team (STS)

External:

Channel Partners – DETs, Technicians (dealer)

Desired Candidate Profile

- Qualification – BE / B.Tech

Work Experience

- Minimum - 3 years
- Maximum - 12 years.

Skills & Competencies

Technical Skills –

- Hands on experience in automotive service
- Vehicle diagnostic capability/skills
- Application and usages vehicle diagnostic systems & equipment

Other Skills –

- CRM, MS Excel, MS Power Point and other necessary Web based computer applications
- Comfortable to handle fast paced, dynamic environment and manage multiple priorities
- Collaboration – Strong team player.

Tata Motors Leadership Competencies (If applicable) -

- Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations
- Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
- Leading Change - Recognizing the need for change, initiating and adapting to change
- Motivating Self and Others - Inspiring teams and individuals

Tata Motors is an Equal Chance Employer, committed to a fair and transparent hiring process. All recruitment decisions are based strictly on Merit, Role alignment, and Business requirements.



It does not solicit or accept any form of payment or gratuity from candidates at any stage of the recruitment process. Any such request received should be considered fraudulent and reported immediately.

About Tata Motors:

Part of the USD 180 billion Tata group, Tata Motors Limited (BSE: 500570; NSE: TATAMOTORS), a USD 52 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks, and buses, offering an extensive range of integrated, smart, and e-mobility solutions. With ‘Connecting Aspirations’ at the core of its brand promise, Tata Motors is India’s market leader in commercial vehicles and ranks among the top three in the passenger vehicles market.

Tata Motors strives to bring new products that captivate the imagination of GenNext customers, fuelled by state-of-the-art design and R&D; centres located in India, the UK, the US, Italy, and South Korea. By focusing on engineering and tech- enabled automotive solutions catering to the future of mobility, the company’s innovation efforts are focused on developing pioneering technologies that are both sustainable and suited to the evolving market and customer aspirations. The company is pioneering India's Electric Vehicle (EV) transition and driving the shift towards sustainable mobility solutions by developing a tailored product strategy, leveraging the synergy between Group companies and playing an active role in liaising with the Government of India in developing the policy framework.

With operations in India, UK, South Korea, Thailand and Indonesia, Tata Motors markets its vehicles in Africa, the Middle East, Latin America, Southeast Asia, and the SAARC countries. As of March 31, 2025, Tata Motors’ operations include 93 consolidated subsidiaries, two joint operations, four joint ventures, and numerous equity-accounted associates, including their subsidiaries, over which the company exercises significant influence.

📌 Senior Manager - Service & Process (Pune)
🏢 TataMotors
📍 Pune