- Excellent communication and interpersonal skills. . Ability to work in a fast-paced environment and manage multiple tasks simultaneously. . Proficient in using CRM software and other customer care tools. . Strong problem-solving and analytical skills. . Ability to work collaboratively as part of a team
We are looking for a highly skilled and experienced Senior Associate to join our Customer Care team at Medcare Hospitals & Medical Centres, specifically at Aster RV Hospital. The ideal candidate will have 2-7 years of experience in customer care or related fields.
Roles and Responsibility
- Manage and resolve customer complaints professionally and courteously.
- Provide excellent customer service through various communication channels.
- Develop and implement effective customer care strategies to improve satisfaction.
- Collaborate with internal teams to address customer concerns and issues.
- Analyze customer feedback to identify areas for improvement.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Strong knowledge of customer care principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in using CRM software and other customer care tools.
- Robust problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.