Role & responsibilities

- Ensure all site infra is up and running and there is no business disruption due to IT Infra

- Provide first-level support for desktops, laptops, printers, barcode scanners/printers, and other end-user devices.

- Ensure proper functioning of systems used in production, packaging, and laboratory areas (e.g., CHROMELEON, CDS, PLC/SCADA).

- Maintain backup logbooks day to day basis.

- Coordinate with vendors for hardware/software issues.

- Support end-users with application and system issues.

- Support user department team in pharmaceutical validation procedures (IQ/OQ/PQ) and QMS processes.

- Publish periodic updates of site IT related support tickets and projects to IT leadership.

- Positive understanding of network infrastructure, LAN/WAN, firewalls, and VPN configurations.

- Knowledge of Windows, Active Directory, O365, and backup management tools.

- Hands-on experience in GMP-regulated systems, 21 CFR Part 11 compliance, and data integrity requirements are desirable.

- Documentation skills in compliance with GxP and SOPs.

📌 Senior Executive - IT Support (Pharma) (Ambernath)
🏢 Rubicon Research
📍 Ambernath