- Handle reservations and assist in managing room availability .
Quality
Assurance:Ensure that all guest areas are clean,well-maintained,and meet established standards . Monitor guest satisfaction through surveys,feedback,and direct interaction .
Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
Medcare Hospitals Medical Centres is looking for Senior Executive - Guest Relations to join our dynamic team and embark on a rewarding career journey
- Guest Interaction:Welcome guests upon arrival and provide a warm and hospitable atmosphere
- Assist guests with check-in and check-out procedures
- Respond promptly to guest inquiries, requests, and concerns with a focus on guest satisfaction
- Information and Assistance:Provide information about facilities, services, and local attractions
- Assist guests in making reservations, both within the property and for external services
- Handle guest feedback, comments, and complaints in a professional and courteous manner
- Problem Resolution:Address and resolve guest issues, escalating to management if necessary
- Anticipate potential problems and proactively address them to enhance guest experience
- Communication:Maintain clear and open communication with other departments to ensure seamless guest services
- Relay important information to guests, such as event details or changes in services
- VIP and Special Guests:Identify VIP guests and provide personalized services to meet their needs
- Coordinate special requests for events, celebrations, or unique occasions
- Front Desk Support:Collaborate with the front desk team to ensure productive guest check-in and check-out processes
- Handle reservations and assist in managing room availability
- Quality Assurance:Ensure that all guest areas are clean, well-maintained, and meet established standards
- Monitor guest satisfaction through surveys, feedback, and direct interaction
Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.