Our Purpose

Mastercard powers economies and empowers people in 200 countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Enterprise Operations Engineer-1

L2 Cloud Operations Engineer Role Description

We are seeking a highly skilled L2 Cloud Operations Engineer to operate, scale, and continuously improve enterprise-grade multi-cloud platforms. This role combines expertise in cloud engineering, DevOps, SRE, automation, CI/CD troubleshooting, observability, security operations, and AIOps-driven incident management.

You will be responsible for ensuring complex incident resolution, platform reliability, DevOps enablement, Kubernetes operations, automation, and operational excellence across AWS, Azure, and hybrid environments.

Key Responsibilities

- Cloud Operations & Platform Reliability (SRE Focus)

Take ownership of production cloud platform stability, availability, performance, and reliability.

Lead complex incident triage, deep troubleshooting, and resolution across cloud and container platforms.

Implement SRE best practices such as SLIs, SLOs, SLAs, error budgets, and resilience engineering.

Drive root cause analysis (RCA) and eliminate recurring failures through engineering solutions.

- CI/CD Pipeline Support & DevOps Enablement

Provide advanced troubleshooting for CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, AWS CodePipeline).

Diagnose and resolve pipeline failures related to infrastructure, container builds, artifact storage, security scanning, and deployment orchestration.

Enable self-service pipelines, progressive delivery, canary deployments, and rollback automation.

Collaborate with engineering teams to improve deployment velocity, quality, and reliability.

- Multi-Cloud Engineering & Kubernetes Operations

Operate and support large-scale AWS, Azure, and hybrid cloud platforms.

Perform advanced Kubernetes operations including:

Cluster management

Node scaling

Networking troubleshooting

Pod failures

Storage & ingress debugging

Manage cloud networking, compute, storage, IAM,



load balancing, and security services.

- Observability, AIOps & Intelligent Operations

Operate and enhance enterprise observability platforms across metrics, logs, traces, and events.

Implement AIOps-driven alert correlation, noise reduction, anomaly detection, and predictive analytics.

Build automated remediation workflows and self-healing systems.

Drive MTTR reduction through automation-first operations.

- Security Operations & DevSecOps

Provide cloud security incident triage and remediation.

Implement DevSecOps automation for vulnerability scanning, compliance checks, and policy enforcement.

Support cloud security posture management (CSPM), IAM governance, secrets management, and certificate lifecycle management.

- Automation, Infrastructure as Code & Engineering Excellence

Build and maintain infrastructure as code (IaC) using Terraform, CloudFormation, ARM, and Bicep.

Develop automation scripts and tools using Python, Bash, PowerShell, and Go.

Implement event-driven automation and auto-healing frameworks.

- ITSM, Incident, Change & Problem Management

Serve as the technical escalation point for L1 teams.

Lead incident management, problem management, and change governance using ITIL best practices.

Maintain high-quality SOPs, runbooks, and knowledge articles.

Mandatory Qualifications & Certifications (Strict Requirement)

Candidates must hold at least two of the following certifications:

Certified Kubernetes Administrator (CKA)

AWS Certified Solutions Architect Associate

AWS DevOps Engineer Professional / SysOps Administrator Associate

Microsoft Azure Solutions Architect Expert

Azure DevOps Engineer Expert

Candidates without minimum two active certifications will not be considered.

Required Technical Skills

Cloud & Platform

AWS: EC2, EKS, VPC, IAM, ALB/NLB, S3, RDS, CloudWatch, Lambda

Azure: AKS, VNET, IAM (Entra), Load Balancer, App Services, Monitor

Multi-cloud architecture & operations

Kubernetes & Containers

Kubernetes (EKS, AKS, OpenShift)

Helm, Kustomize, ArgoCD, Flux

Docker,



container build pipelines

Service mesh (Istio / Linkerd positive to have)

CI/CD & DevOps Toolchain

Jenkins, GitHub Actions, GitLab CI, Azure DevOps

Terraform, CloudFormation, ARM/Bicep

Artifact management: Nexus, Artifactory

GitOps workflows

Observability & AIOps

Dynatrace, Datadog, Prometheus, Grafana, Splunk, ELK

Event correlation, anomaly detection, predictive analytics

AIOps platforms & auto-remediation frameworks

Security & Compliance

IAM, secrets management, PKI & certificates

CSPM: Prisma Cloud, Wiz, Defender

Security incident response

Vulnerability scanning & remediation

Scripting & Automation

Python, Bash, PowerShell, Go (any two)

REST APIs, event-driven automation

Serverless automation workflows

SRE & Operational Excellence Skills

SLIs, SLOs, SLAs

Error budgets

Chaos engineering

Capacity planning & forecasting

Performance engineering

Behavioral & Leadership Skills

Strong problem-solving mindset

Excellent troubleshooting skills

High ownership & accountability

Stakeholder communication

Ability to work in 24x7 global operations model Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Site Reliability Engineer, Industry Type: FinTech / Payments, Department: Engineering - Software & QA, Employment Type: Full Time, Permanent Role Category: DevOps Education UG: Any Graduate PG: Any Postgraduate Key Skills artifactoryaiopsci/cd pipelinesaws certifiedargocdaksanomaly detectionartifact managementazure devopsanalyticscloudbicepautomationapischaos engineeringbashawsaws devopsapp servicesarchitectureazure

📌 Senior Enterprise Operations Engineer-1 (Pune)
🏢 Mastercard
📍 Pune