Job Purpose

- Protect contact center endpoints, workstations, and devices from malware, cyber threats, unauthorized access, and data loss.
- Implement and maintain endpoint security controls in accordance with organizational security policies and standards.
- Monitor endpoint security events, alerts, and vulnerabilities and ensure timely remediation.
- Ensure secure configuration, patching, hardening, and compliance of contact center endpoints.
- Manage endpoint protection solutions such as EDR/Antivirus, application control, device control, and endpoint encryption.
- Identify and mitigate endpoint security risks while minimizing disruption to contact center operations.
- Support investigation and response to endpoint security incidents in coordination with SOC and IT teams.
- Ensure endpoint security compliance with internal policies, regulatory requirements, and applicable security standards.
- Maintain endpoint security posture, reporting, documentation, and compliance dashboards.
- Continuously improve endpoint security controls to protect customer information and critical contact center systems.Duties and Responsibilities

A- Minimum required Accountabilities for this role

- Engineering / Computer Graduate with 3-5 years of Information / Cyber Security Experience

B- Additional Accountabilities pertaining to the role

- Relevant Security Certifications like CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Valuable to Have)Key Decisions / Dimensions
- Decide appropriate endpoint security controls and configurations.
- Prioritize and remediate critical endpoint vulnerabilities.
- Determine actions for malware, EDR,



and security alerts.
- Approve or recommend security exceptions based on risk.
- Decide when to isolate or block compromised endpoints.
- Prioritize security incidents for escalation and response.
- Ensure security controls do not impact critical contact center operations.Major Challenges
- Protect endpoints against malware, ransomware, and cyber threats.
- Ensure timely patching and vulnerability remediation.
- Maintain endpoint security without impacting business operations.
- Monitor and respond to EDR/Antivirus alerts and incidents.
- Control unauthorized applications, USB devices, and access.
- Maintain endpoint compliance and security hardening.
- Minimize security risks while supporting contact center productivity.Required Qualifications and Experience a) Qualifications
- Engineering/Computer Graduates with relevant security experience of 3-5years
- Work Experience
- 3–5 years of experience in Endpoint Security / Cybersecurity.
- Hands-on experience with EDR, Antivirus, Endpoint Protection, and Device Control solutions.
- Experience in monitoring and investigating endpoint security alerts and incidents.
- Experience with Microsoft Defender, CrowdStrike, SentinelOne, Symantec, or similar tools.
- Knowledge of endpoint hardening, patch management, vulnerability remediation, and security compliance.
- Experience in incident response, threat investigation, and endpoint isolation/remediation.
- Experience in managing security policies, exclusions, and exceptions.
- Good understanding of Windows endpoints, Active Directory, networking, and security best practices.

📌 Senior Domain Manager (Pune)
🏢 Bajaj Finance
📍 Pune