Consultant / Senior Consultant / Team Leader / Asst Manager – Process

Excellence

Position

Consultant / Senior Consultant / Team Leader / Asst Manager – Process Excellence

Department

Payroll / Operations

Role Purpose The Senior Consultant – Payroll will be responsible for ensuring accuracy, quality, statutory compliance and timely completion of payroll and billing processes. The role will act as a key quality and governance layer between the Business teams and Technology team.

The position will focus on QC/checker activities, input-to-output validation, statutory and payroll data accuracy, technology coordination, business coordination, AICP timeline tracking and deviation reporting.

Key Responsibilities

- Payroll & Billing QC / Checker
- Perform independent QC/checker review of payroll inputs and outputs before final processing.
- Validate input (attendance,earnings and deductions) vs. output to ensure payroll is processed accurately and completely. Identify the missed out deputees and FnF cases and highlight the same.
- Review paysheets and billing sheets for accuracy, completeness and consistency and are reconciled before finalisation.
- Identify errors, exceptions and unusual variations and ensure timely correction.
- Track recurring errors and identify root causes to prevent repetition.
- Ensure appropriate audit trails and supporting documents are maintained.
- Statutory & Compliance Accuracy
- Validate statutory data and deductions applicable to payroll, including PF, ESIC, PT, LWF, TDS and other applicable statutory requirements.
- Ensure statutory inputs are accurately reflected in paysheets and related payroll reports.
- Identify statutory deviations or exceptions and coordinate with relevant teams for resolution.
- Ensure statutory-related data is complete, accurate and available within defined timelines.
- Support internal and external audits by providing accurate payroll and statutory information.
- Technology & Business Coordination




- Work closely with the Technology/Product team to identify, track and resolve payroll system issues.
- Clearly document system/process issues, business impact, expected resolution and priority.
- Coordinate with the Tech team for requirement finalization, UAT, system enhancements,

automation and process improvements.
- Work closely with Business/Operations teams to understand payroll-related requirements and implement appropriate solutions.
- Act as a bridge between Business and Technology to ensure smooth execution.
- Track open technology and process issues until closure and ensure agreed TATs are met.
- Identify opportunities to reduce manual intervention and improve payroll process efficiency.
- AICP Timeline Tracking & Governance
- Track AICP activities and timelines across locations/business units.
- Maintain an AICP tracker covering planned dates, actual completion, pending activities and deviations.
- Ensure timely follow-up with respective stakeholders for closure of pending activities.
- Prepare and circulate AICP deviation reports on a defined frequency.
- Highlight delays, recurring deviations and critical risks to the relevant stakeholders and escalate potential timeline risks proactively
- Identify root causes for deviations and track corrective actions to closure.
- MIS, Reporting & Process Improvement
- Prepare regular dashboards covering:

- Payroll QC accuracy
- Input vs. output deviations
- Paysheet vs. billing sheet reconciliation
- Statutory and data accuracy and deviation report.
- Open payroll/system issues
- AICP timeline adherence
- AICP deviations and ageing

• Analyse trends and identify recurring issues across locations.
- Drive corrective and preventive actions based on data and audit findings.
- Recommend process improvements, automation and controls to improve accuracy and turnaround time.
- Reduce the number of support tickets through proactive issue resolution and process improvement.
- Strengthen capability through structured handholding and training of Ops, Support and all key stakeholders.

📌 Senior Consultant / Team Leader / Asst Manager Process Excellence (Bengaluru)
🏢 CIEL HR
📍 Bengaluru