Senior Captain – Café

Company: Chaileela

Location: Sector 104, Noida, Uttar Pradesh

Job Type: Full-time

Experience Required: 2 years

Salary: 20-22k

About the Role

Chaileela Sector 104 is looking for an experienced, responsible, and customer-focused Senior Captain to join our café team. The ideal candidate should have good communication skills, a positive attitude, and experience in handling guests and managing day-to-day café service operations.

As a Senior Captain, you will be responsible for ensuring smooth service, maintaining high standards of hospitality, coordinating with the kitchen and service teams, and creating a welcoming experience for every guest who visits Chaileela.

We are looking for someone who can take ownership of daily responsibilities, work efficiently in a fast-paced environment, support team members, and help maintain the quality of service expected at our café.

Key Responsibilities

1. Guest Handling and Customer Service

- Welcome guests warmly and ensure they have a pleasant dining experience.
- Assist customers with seating, menu queries, recommendations, and special requests.
- Take food and beverage orders accurately and ensure timely service.
- Handle customer feedback, complaints, and concerns professionally.
- Ensure guests receive attentive, courteous, and efficient service throughout their visit.

2. Café Service Operations

- Supervise daily service activities and ensure smooth coordination across the floor.
- Ensure tables are properly arranged, clean, and ready for guests.
- Monitor order accuracy and coordinate with the kitchen and beverage teams to avoid delays.
- Ensure service standards and café procedures are consistently followed.
- Assist with opening and closing duties, as required.

3. Team Coordination and Supervision

- Guide and support service staff in their daily responsibilities.




- Allocate tasks and ensure that team members perform their duties efficiently.
- Coordinate with the café manager and other team members to resolve operational issues.
- Help train new staff on service standards, guest handling, and café procedures.
- Maintain discipline, teamwork, and professionalism during working hours.

4. Hygiene and Cleanliness

- Ensure the dining area, tables, service stations, and other guest-facing spaces remain clean and organised.
- Follow food safety, hygiene, and sanitation standards.
- Monitor the presentation and cleanliness of service equipment, crockery, and cutlery.
- Ensure that the café maintains a neat, welcoming, and comfortable environment.

5. Billing and Order Management

- Ensure customer orders are entered and communicated accurately.
- Assist with billing, payments, and point-of-sale operations when required.
- Coordinate with the team to resolve order discrepancies and billing concerns.
- Help minimise service errors and ensure smooth order processing.

6. General Café Responsibilities

- Assist with daily café operations beyond floor service whenever required.
- Support the team during busy periods, special events, and promotional activities.
- Maintain effective communication with the kitchen, management, and service staff.
- Take initiative in resolving day-to-day operational challenges.
- Perform other duties related to café operations as assigned by management.

Requirements and Qualifications




- 2–3 years of experience in a café, restaurant, or hospitality establishment.
- Previous experience in guest handling and floor service is preferred.
- Good verbal communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Ability to supervise staff and coordinate with different teams.
- Basic knowledge of billing systems and point-of-sale software is an advantage.
- Understanding of hygiene, cleanliness, and food service standards.
- Ability to work efficiently in a fast-paced environment.
- Qualified appearance, punctuality, and a positive attitude.
- Willingness to work flexible shifts, weekends, and holidays as per café requirements.

Skills We Value
- Guest relationship management
- Restaurant and café operations
- Team leadership and coordination
- Communication and interpersonal skills
- Problem-solving and conflict resolution
- Time management and multitasking
- Attention to detail
- Service quality and hospitality

What We Offer
- An opportunity to work with the team at Chaileela.
- A collaborative and professional working environment.
- Opportunities to develop leadership and hospitality management skills.
- A role with responsibility for guest satisfaction and daily café operations.
- Salary based on experience, skills, and suitability for the role.

How to Apply Interested candidates can apply through Indeed with an updated resume highlighting their relevant hospitality experience. Candidates with strong guest-handling skills, a service-oriented mindset, and experience in café or restaurant operations are encouraged to apply.

Join Chaileela and help us create a welcoming, memorable experience for every guest.

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Senior Captain (Noida)
🏢 Chaileela Sector 104
📍 Noida