Intermediate consulting position for those who are new to professional services and are developing their expertise. Receives detailed instruction on routine work and on new projects or assignments.
Responsibilities o Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance o Complete client-specific design, configuration and troubleshooting within appropriate tools o Complete full solution build with accountability for build quality score and follow up actions o Develop and execute test plan and test script execution and note changes in end user functionality o Review recent defects, write steps to test, outline information for change requests and notify clients o Identify and escalate issues to solution and engagement leadership o Leverage internal and external resources to deliver problem identification and resolution.