Education Qualification :

Any Graduate (Engineering / Science)

Certification :

Technology | Implement Storage Solutions, Backup and DR Strategies in Cloud -201, OS 101 with Windows, Storage 101/NetApp Certified Data Administrator (NCDA), Information Storage and Management V3, Storage Concepts Credential, HPE ATP – Storage

Skills required are

Proactive monitoring: Initiate Storage administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket

Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or KB for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome

Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME.



This support includes coordination with 3rd party vendor technicians.

Process

- Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.
- Prepare a detailed shift handover report for the next shift engineer
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

IBM Storage
- Solid understanding of IBM Spectrum Virtualize, FlashSystem, and DS series.
- Capable of provisioning, managing, and monitoring storage volumes.
- Knowledge of replication, snapshots, and performance tuning features.

Hitachi
- Basic awareness of Hitachi VSP and HCP platforms.
- Understands fundamental storage operations like LUN creation and mapping.
- Familiar with general replication and snapshot features.

HP Storage Basic awareness of HP storage systems and storage concepts (volumes, RAID, snapshots).

Perform routine monitoring of storage health, alerts, and event logs.

Execute basic provisioning tasks under guidance (LUN creation, mapping).

Location

IND-KA-Bengaluru-BTPCitrine-ML

Created On

13-Oct-2026

📌 Senior Administrator - Storage () (Bengaluru)
🏢 Microland
📍 Bengaluru