Job highlights

- Bachelor s degree in computer science or equivalent and 7+ years of work experience in the IT industry
- . Have a positive understanding of the agreed customer blueprint and data & integration architecture .
- Experience with ERP systems implementations like SAP (TPM / SD) and Oracle,. .

The Customer Success Integration Manager will define and deliver the data & integration configuration of the Client s tool within the scope of the Statement-of-Work that will bring value to the customer, is in use and accepted by that customer, complies with the Client s blueprint and is properly handed over the Customer Engagement Department at project closure. Main objectives of the role

Pre-Project Assessment:

Support the Integration Lead and other involved people in defining the Statement-of-Work for a Customer Deployment Project, specifically focused on the Data & Integration scope.

Gain appreciation of the Customer Business Case and Business Drivers

Project Execution (VDA)

Initiate: support the creation of the Project Plan and kick-off

Activate: accountable for the activate activities to ensure the RGM platform gets prepared with data and will be ready for configuration.

Configure: accountable for the activities to realize the outbound integrations and support the functional manager with all configuration activities

Launch: support the End-to-End testing, cut-over and go-live, and responsible for hypercare and handing over to Customer Engagement.

Project Management: support the Project Manager in executing, planning and management of the project. Detailed RASCI can be found in the VDA documentation

General Responsibilities





Build strong relation with the customer stakeholders (integration focused).

Understand the customer requirements that are in scope of the project and understand how these requirements are solved via the Blueprint solution that will be provided.

Identify potential additional requirements and discuss these with the Integration Lead. Outcome to be communicated with the customer.

Have a good understanding of the agreed customer blueprint and data & integration architecture

Understand standard ERP processes & architectures used in the CPG industry (mainly SAP)

Have an appreciation of agile project management tools and shared workspaces

Build strong relationships with the R&D; teams in order to deliver configurations that need development support. This includes providing thorough specifications (using templates) and provide clarity on timelines.

Requirements

Bachelor s degree in computer science or equivalent and 7+ years of work experience in the IT industry.

Experience with ERP systems implementations like SAP (TPM/SD) and Oracle,

Experience with in-depth data interfaces (IDOC, XML, CSV, JSON)

Experience with data analysis and data manipulation with large datasets

Strong knowledge of (Traditional & MongoDB) databases

Appreciation of Cloud solutions like AWS cloud

Appreciation of software delivery/development and project management

Experience in working with global teams and global customers

Excellent verbal and written communication skills in English language

Excellent interpersonal, organizational and leadership skills

Accountable team member able to work autonomously and with attention to detail

Experience in using tools to support daily processes like Atlassian, Microsoft, ProdPad and Zendes

📌 SAP Integration Manager (Hyderabad)
🏢 Ideslabs Private
📍 Hyderabad