- Essential: . BTech / BECeramics / Metallurgy / Chemical / Civil / Material Science with minimum 5 year .
experience in handling Sales functions
- Proficient in MS-Office / GSuites
Account objectives forecast
- Participate in setting detailed quantified objectives and developing detailed plans (including new opportunities)
Execution: account and relationship management:
- Accomplish measures and report performance against assigned objectives of targeted accounts.
- Perform account management duties including (but not limited to) negotiating short term and long term contracts, administering sales contracts and ensuring terms and conditions are adhered
- in resolution and communication of customer complaints (in coordination with Customer Service)
- Identify growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advance the relationships with customers in order to fully capture them.
- Introduce recent products and new solutions to the customers.
- Apply the pricing policy vis -a- vis the assigned accounts.
Sales forecast
- Develop accurate forecasts of current and prospective customers.
Customer intimacy and needs understanding:
- Establish and nurture relationship with assigned customers (management, purchasing, RD)
- Understand customers needs (including Technical) test potential ideas and solutions
- and collaborate with technical services to better serve customers.
- Gather valuable information about the market and competitors from customers and convey
- all necessary where appropriate.
- Collect and document (via CRM) customer knowledge and gather customer needs and feedback (including visit and call reports)
- Ensure link and communication to other functions (Marketing, Technical Service, Customer Service, RD, operations) and collaborate with other functions on topics related to the customer when relevant.
Requirements:
Essential
- B.Tech / B.E.Ceramics / Metallurgy / Chemical / Civil / Material Science with minimum 5 year
- experience in handling Sales functions.
- Knowledge of Steel and Refractory Industries.
- Knowledge of manufacturing process, refractory products and application of products.
Preferred
Interpersonal Skills
- Ability to work with teams and lead decision-making processes in a team environment.
- Excellent interpersonal communication and listening ability.
Management Skills
- Effective negotiation skills.
- Project management skills.
- Effective communication Skills.
- Strong analytical skills.
- Excellent planning and organisational skills.
- A strong ability to be adaptable and flexible.
- Highly motivated, results oriented driven.
- Capable of handling multiple priorities.
- Able to generate multiple solutions to problems in order to troubleshoot them effectively.
- Able to collaborate with external and internal customers and stakeholders.