About Marketocrat

Marketocrat is a full-service marketing, branding, and technology agency that helps businesses grow through integrated strategies and solutions. Our services include performance marketing, social media, SEO, branding, and technology.

We are expanding our service offerings to include sales, customer support, and lead management services for clients across different industries.

About the Role

We are looking for a proactive and result-oriented Sales & Customer Support Executive to support our clients' sales, lead conversion, and customer service operations.

The role involves connecting with potential customers, following up on leads, explaining products and services, addressing customer queries, and providing timely support across multiple communication channels, including phone calls, WhatsApp, emails, and messages.

You will help clients build strong customer relationships, improve customer satisfaction, nurture leads, and convert prospects into customers through effective communication and follow-ups.

Key Responsibilities

- Sales & Lead Conversion: Make outbound calls and reach out to potential customers through calls, WhatsApp, emails, and other communication channels to generate interest and drive conversions.
- Customer Support: Respond to customer queries, provide accurate information, resolve basic concerns, and ensure a positive customer experience.
- Multichannel Communication: Handle customer and prospect communication through phone calls, WhatsApp messages, emails, and other assigned channels professionally and promptly.
- Lead Follow-up: Follow up consistently with interested prospects through calls, messages, and emails to nurture leads and move them through the sales process.
- Product & Service Communication: Understand clients' products and services and communicate their features, advantages, and value clearly to prospective and existing customers.
- Customer Relationship Management: Maintain professional communication, build trust with customers, and ensure timely responses and follow-ups.
- Lead & Customer Management: Maintain accurate lead details, customer interactions, call records, follow-up schedules, and support requests using CRM tools, Google Sheets, or other assigned platforms.




- Sales & Support Targets: Work towards assigned calling, follow-up, lead conversion, response-time, and customer satisfaction targets.
- Reporting & Documentation: Prepare regular reports on calling activities, lead status, conversions, customer queries, and support-related activities.
- Coordination & Escalation: Coordinate with internal teams to resolve customer concerns, share feedback, and ensure timely follow-ups and issue resolution.
- Client Adaptability: Adapt communication styles, sales approaches, and support processes to suit different clients, industries, products, and target audiences.

Requirements

- Good verbal and written communication skills.
- Confidence in handling outbound calls and communicating with customers.
- Ability to communicate professionally through phone calls, WhatsApp, emails, and messages.
- Strong follow-up, persuasion, negotiation, and customer-handling skills.
- Ability to understand customer needs, explain products or services, and address queries effectively.
- A customer-focused mindset with an interest in sales and customer support.
- Basic knowledge of Google Sheets, Excel, CRM tools, or customer support platforms.
- Ability to manage multiple conversations, follow-ups, and customer requests systematically.
- Good time management, organisation, and problem-solving skills.
- A target-oriented attitude with a willingness to learn and improve.
- Ability to adapt to different client requirements and work across multiple projects.

Experience

Experience in any of the following areas will be an advantage:

- Sales and telesales
- Telecalling and outbound calling
- Customer support and customer service
- Lead generation and lead conversion
- Business development
- Email, chat, and WhatsApp support
- CRM and customer relationship management

Freshers with strong communication skills, confidence,



a customer-first attitude, and a willingness to learn are also welcome to apply.

Experience Required: Strictly 1–2 years of relevant experience. Candidates with more than 2 years of experience are requested not to apply, as the role is budgeted specifically for this experience range.

Key Skills

- Sales and lead conversion
- Customer support and query resolution
- Telecalling and outbound calling
- Multichannel communication: calls, WhatsApp, emails, and messages
- Lead follow-up and nurturing
- Customer relationship management
- Persuasion and negotiation
- Verbal and written communication
- CRM management and record keeping
- Sales reporting and lead management
- Customer service and issue escalation

Role Objective To help our clients improve sales conversions and customer satisfaction through effective outreach, timely customer support, consistent follow-ups, professional communication, and efficient lead and customer management across multiple channels.

Growth Opportunity

Gain hands-on experience in sales, customer support, customer acquisition, lead management, and business development while working with clients across different industries. Learn how marketing, sales, and customer service work together to drive business growth and build lasting customer relationships.

You can share your CV at [email protected]

Application Question(s)

- What is your current in-hand salary per month?
- Are you open to working with sales targets, maintaining lead records in Google Sheets/CRM, and managing regular follow-ups?
- Can you handle customer queries professionally through phone calls, WhatsApp, emails, and messages?
- Do you have 1–2 years of relevant experience? This role is specifically suited for candidates within this experience range. or else please do not apply
- We must fill this position urgently. Can you start immediately?
- Do you have experience in sales, telecalling, lead generation, customer support, or business development? If yes, please mention your experience in months/years.
- Are you comfortable making outbound calls and following up with leads to convert them into customers?

Work Location: Remote

📌 SALES & CUSTOMER SUPPORT EXECUTIVE (India)
🏢 NotHuman.ai
📍 India