Key Responsibilities

- Daily Operations & Monitoring Review bot runs daily, monitor bot statuses and queues, and ensure automations are running as expected.
- Incident & Ticket Management Manage and respond to client support tickets vigilantly and proactively, ensuring sharp TATs and high client satisfaction.
- Process Understanding & Client Liaison Develop a strong understanding of client business processes; act as the bridge between business stakeholders and technical support teams.
- Bot Optimization Continuously work to optimize bot performance, resource utilization, and license allocation across client automations.
- Infrastructure & Architecture Awareness Understand UiPath deployment architecture, including orchestrator management, VM allocations, and license governance.
- Support Leadership Lead and guide the managed services support team, ensuring high standards of responsiveness, quality, and delivery excellence.

- Performance Reporting Provide regular reports and insights to clients on bot performance, utilization, and opportunities for improvement.
- Continuous Improvement Identify recurring issues, propose enhancements, and collaborate with solution teams to improve stability and scalability of automations.

Required Qualifications

- Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or related field.





- 7+ years of RPA experience with at least 3+ years in UiPath-focused support/managed services roles.
- Strong experience in managing support operations for existing bots, including monitoring, troubleshooting, and optimization.

- Proven ability to work directly with clients, manage SLAs, and deliver proactive support.

Technical Skills

- Strong UiPath expertise in orchestrator, queues, unattended bots, and scheduling.

- Solid understanding of UiPath infrastructure (VM allocations, license utilization, orchestrator architecture).

- Knowledge of exception handling, logging, and bot stability best practices.
- Familiarity with SQL, APIs, and integrations preferred.
- Prior experience in support/maintenance of enterprise RPA environments is essential.

Leadership & Soft Skills
- Highly vigilant, proactive, and client-focused with a service-first mindset.
- Strong problem-solving skills with the ability to act quickly under pressure.

- Excellent communication and relationship management skills.
- Ability to mentor and guide support analysts to ensure high performance.
- Strong organizational and reporting skills with attention to detail.

This role is ideal for someone with a UiPath technical background who has transitioned into managing bot support and client-facing operations.

If you are passionate about ensuring automations run seamlessly, clients are supported proactively, and performance is optimized this is the chance for you.

📌 RPA Managed Services Lead (Bengaluru)
🏢 Selligence Solutions Private
📍 Bengaluru